At a Glance
- Tasks: Provide empathetic support and assess claims for clients involved in road traffic incidents.
- Company: Join a dynamic team in Liverpool focused on customer service excellence.
- Benefits: Competitive salary, performance-related bonus, and full-time hours with weekends off.
- Other info: Enjoy a supportive work environment with opportunities for career growth.
- Why this job: Make a real difference by helping clients during challenging times.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26938 - 26938 € per year.
Location: Liverpool
Salary: £26,938 per annum plus the opportunity to earn a performance-related bonus of £4200 paid on a quarterly basis, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm (on a rota basis) 1 in 3 Weekends 9.00am-5.00pm.
What you will be doing:
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
Customer Service First Response Unit Claims Handler employer: Acorn Insurance
As a Customer Service First Response Unit Claims Handler in Liverpool, you will join a dynamic team that prioritises employee well-being and professional growth. With a competitive salary and performance-related bonuses, our supportive work culture fosters collaboration and development, ensuring you have the tools and opportunities to excel in your role while making a meaningful impact on clients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service First Response Unit Claims Handler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently when discussing your experience in customer service and claims handling.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service First Response Unit Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Claims Handler. Highlight any relevant experience in customer service and claims processing, and don’t forget to mention your ability to handle sensitive situations with empathy.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Be genuine and let your personality come through!
Showcase Your Communication Skills:As a Claims Handler, communication is key. In your application, demonstrate your ability to communicate clearly and professionally. Use examples from past experiences where you’ve successfully resolved issues or handled complaints.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Acorn Insurance
✨Know the Role Inside Out
Make sure you understand the ins and outs of the Customer Service First Response Unit Claims Handler position. Familiarise yourself with the key responsibilities, like handling FNOL calls and assessing claims. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy Skills
Since this role involves dealing with clients who have been in road traffic incidents, it's crucial to demonstrate your ability to provide an empathetic service. Prepare examples from your past experiences where you've successfully handled sensitive situations or resolved complaints with care and understanding.
✨Brush Up on Relevant Policies
Get acquainted with the policies and procedures related to claims handling. Knowing the FCA guidelines and how to manage complaints will give you an edge. You might even want to mention specific policies during the interview to showcase your preparedness and knowledge.
✨Practice Your Communication Skills
As a Claims Handler, you'll need to liaise with various stakeholders. Practise articulating your thoughts clearly and professionally. Consider doing mock interviews with friends or family, focusing on how you would explain complex information simply and effectively.
