At a Glance
- Tasks: Deliver top-notch customer service and manage fire and theft claims efficiently.
- Company: Join Acorn Insurance, a growing leader in the insurance industry with strong Liverpool roots.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Be part of a supportive culture that values growth and inclusivity.
- Why this job: Make a real difference by helping customers through challenging situations.
- Qualifications: Excellent communication skills and a passion for problem-solving are essential.
The predicted salary is between 28747 - 34913 £ per year.
Location: Liverpool / Sevenoaks
Salary: £28,747 to £34,913 Plus up to £1,500 performance related bonus per annum
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays
What you will be doing:
- Aim towards excellent customer service level expectations and take ownership of all inbound communication
- Prompt investigation on the ownership of the vehicle
- Ensuring accurate payment to all Stakeholders on their claims
- Attention to detail on all work done around the total loss aspect of the claim
- Ensure thorough chronological record keeping of all activity within file claim notes
- Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity and identify fraud indicators
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The Ability to deal with challenging customers and third party insurers
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
If you’re looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you’re part of the team - just let us know.
Please click the APPLY button to submit your CV for this role.
Customer Service Fire & Theft Claims Handler employer: Acorn Insurance
At Acorn Insurance, we pride ourselves on our strong Liverpool roots and a vibrant work culture that prioritises employee well-being and growth. With generous benefits including up to 35 days of holiday, 24/7 mental health support, and numerous career development opportunities, we foster an environment where our team can thrive and succeed together. Join us to be part of a company that values its people and is committed to making a positive impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Fire & Theft Claims Handler
✨Tip Number 1
Get to know the company culture before your interview. Check out Acorn's values and think about how your own experiences align with them. This will help you connect better during the chat!
✨Tip Number 2
Practice your customer service scenarios! Think of examples where you've gone above and beyond for a customer. Being able to share these stories will show you're the perfect fit for the role.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and the company. Ask about team dynamics or how they support career growth at Acorn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the Acorn family right from the start.
We think you need these skills to ace Customer Service Fire & Theft Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service skills and any relevant experience in handling claims or working in a fast-paced environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've demonstrated empathy and problem-solving skills in previous jobs, as these are key for a Customer Service Fire & Theft Claims Handler.
Show Off Your Attention to Detail:Since attention to detail is crucial in this role, make sure your application is free from typos and errors. Double-check your documents before submitting them to show us you can maintain high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team at Acorn!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of fire and theft claims. Brush up on relevant insurance terminology and processes. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you dealt with challenging customers or resolved issues quickly. This is crucial for a role that focuses on excellent customer service levels.
✨Demonstrate Empathy and Problem-Solving
During the interview, highlight your ability to connect with people and solve problems efficiently. Use specific scenarios to illustrate how you’ve handled difficult situations with empathy and a positive attitude. This will resonate well with the values of the company.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
