At a Glance
- Tasks: Lead a dynamic team of Credit Hire Handlers and drive performance.
- Company: Acorn Insurance, a national leader in the insurance industry with over 40 years of expertise.
- Benefits: Up to 35 days holiday, mental health support, hybrid working, and career development opportunities.
- Other info: Join a company recognised for its positive workplace culture and commitment to employee wellbeing.
- Why this job: Make a real impact while growing your career in a supportive and inclusive environment.
- Qualifications: Experience in motor claims and strong people management skills are essential.
The predicted salary is between 35948 - 45216 € per year.
Location: Liverpool, office based with hybrid working available
Salary: £35,948 - £45,216 per annum plus the opportunity to achieve an annual bonus of up to 10% of your salary
Job Type: Full Time, Permanent
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
We are seeking an Operational Team Leader within our Credit Hire department to be a pro-active thinker who is highly motivated and leads from the front. Leading a team of Credit Hire Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
What's Involved:
- Lead a team of credit hire handlers within our mitigation department
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
We are looking for people with:
- Experience of motor claims is essential
- Experience in handler and/or managing credit hire claims is desired but not essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
Grow with Acorn:
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share.
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Armed Forces Defence employer recognition scheme - Supporting those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
A Few Things to Know Before You Apply:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements:
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
We're Here to Support You:
We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Senior Credit Hire Handler, Credit Hire Team Leader, Credit Hire Team Manager, Senior Credit Hire Executive, Credit Hire Supervisor may all be considered.
Credit Hire Team Leader employer: Acorn Insurance
At Acorn Insurance, we pride ourselves on fostering a dynamic and inclusive work environment in Liverpool, where our employees are empowered to grow and thrive. With a strong commitment to mental health support, flexible working options, and extensive career development opportunities, we ensure that our team members feel valued and motivated. Join us and be part of a company that not only champions professional growth but also celebrates diversity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Hire Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and credit hire claims. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've positively influenced teams or improved processes in previous roles. This will help you stand out as a candidate who can lead from the front.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our Acorn family.
We think you need these skills to ace Credit Hire Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in motor claims or team management to show us you're the right fit for the Credit Hire Team Leader role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've led teams or improved processes in previous roles, and let your personality shine through!
Showcase Your People Skills:Since this role involves managing a team, it’s crucial to demonstrate your people management experience. Talk about how you've positively influenced team dynamics and fostered a culture of openness and trust.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire claims and motor claims. Familiarise yourself with key terms like indemnity and liability, as well as the specific processes involved in managing these claims. This will show that you're not just a good leader but also technically savvy.
✨Showcase Your Leadership Style
Prepare to discuss your approach to people management. Think about examples where you've positively influenced team members or fostered a culture of openness and trust. Be ready to share how you handle performance reviews and training, as this is crucial for the role.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. They might ask how you'd deal with a challenging situation involving a team member or a complex claim. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your clear, focused approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how they measure success in the Credit Hire department. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
