Counter Fraud Claims Handler

Location: Sevenoaks or Liverpool with hybrid

Salary: £26,350 to £34,800 plus up to £2000 performance related bonus per annum, once established within your role

Working Hours: 37.5 hours a week, Monday to Friday 9am - 5:30pm

About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.

What You'll Be Doing:

• Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome
• Expeditiously assess a wide variety of claims/referrals and decide on the appropriate course of action
• Accurately interpret intelligence and use it to drive an appropriate investigation strategy
• Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
• Ensure output achieves acceptable levels of accuracy and quantity
• Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
• Avoid any claims leakage whilst maximising savings/repudiations
• Ensure strict adherence to agreed counter fraud strategies
• Respond efficiently to telephone calls into the team/department
• Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team

What We're Looking For:

• Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
• Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained
• Excellent organisational skills and the ability to work independently with minimum support
• Strong negotiation skills along with excellent customer service skills
• An understanding of the intelligence and investigative tools available to validate claims
• Ability to provide clear and concise instructions to service providers to assist in the investigation of claims

Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options. Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.