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- Tasks: Lead and develop a team in the Motor First Party Claims function.
- Company: Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: 35 days holiday, mental health support, flexible working, and career growth opportunities.
- Why this job: Join a people-first company that values growth and teamwork.
- Qualifications: Experience in people management and a proactive approach to leadership.
- Other info: Dynamic workplace culture with recognition awards and social events.
The predicted salary is between 34710 - 37752 £ per year.
Location: Liverpool, office based
Salary: £34,710 - £37,752 plus an achievable annual bonus of £2500, paid quarterly
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.
About the Role:
We are seeking a proactive and driven Claims Operational Team Leader to lead a team within our Motor First Party Claims function, specializing in accidental damage. This role requires someone who leads from the front, champions a culture of openness, and delivers results through people-focused leadership. You will also play a key role in ensuring we are there for our customers when they need us the most with speed, ease and understanding.
What you will be doing:
- Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
- Conduct regular one-to-ones, performance reviews and objective setting
- Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
- Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
- Champion continuous improvement and process efficiency within the department
- Collaborate with other team leaders and managers to ensure alignment across departments
- Ability to interpret MI and use data to drive performance
- Monitor claim quality and compliance through regular audit and feedback loops
What we are looking for:
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Previous motor claims experience would be advantageous however not essential
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
A Few Things to Know Before You Apply:
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we are not able to offer visa sponsorship.
Please click the APPLY button to submit your CV for this role.
Claims Operational Team Leader... employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operational Team Leader...
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved processes. Be ready to share how you fostered a positive culture and achieved results, as this is key for the Claims Operational Team Leader role.
✨Tip Number 3
Don’t just focus on your qualifications; highlight your people skills too! Show how you can influence and motivate others. Remember, they want someone who can lead with openness and trust, so be sure to convey that in your discussions.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Acorn and growing with us. Good luck!
We think you need these skills to ace Claims Operational Team Leader...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Operational Team Leader role. Highlight any leadership experience and your ability to foster a positive team culture, as these are key aspects of the job.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams in the past and how you embody our values of openness and trust.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your approach to problem-solving. We love candidates who can demonstrate a clear, focused, and determined approach to overcoming challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Acorn Insurance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Claims Operational Team Leader role. Familiarise yourself with the key responsibilities, such as leading a team and fostering a positive culture. This will help you demonstrate your knowledge and show how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Style
Since this role requires strong people management skills, be ready to discuss your leadership style. Prepare examples of how you've successfully led teams in the past, focusing on how you’ve influenced team members positively and fostered an environment of trust and respect.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process clearly and show how you can lead by example.
✨Demonstrate Your Commitment to Continuous Improvement
The company values continuous improvement, so be prepared to discuss how you've implemented changes in previous roles. Share specific examples of how you’ve driven efficiency or improved processes, and how you plan to bring that mindset to the Claims Operational Team Leader position.
