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- Tasks: Help customers with insurance claims, ensuring top-notch service and timely resolutions.
- Company: Acorn Insurance has over 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy 31-35 days of annual leave, enhanced maternity/paternity pay, and a flexible benefits platform.
- Why this job: Join a supportive team that values your growth and offers a rewarding career path.
- Qualifications: Looking for motivated self-starters with strong communication and PC skills.
- Other info: Opportunities for bonuses, mental health support, and community engagement.
The predicted salary is between 25877 - 27377 £ per year.
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Claims Customer Service Advisor, Liverpool
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Client:
Acorn Insurance
Location:
Liverpool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c3e5981bab9d
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Role: Claims Customer Service Advisor
Location: Liverpool City Centre
Working hours: 37.5 hours per week, 7.5 hours a day. Rotating shifts between 8am-6pm Monday-Friday, with 1 in 4 Saturdays
Salary: £25,877 starting salary, plus an up to £1500 annual bonus, paid quarterly once established within your role
Our Claims Division is looking for empathetic individuals to provide support to our customers at a time when they need us the most. We are looking for people with who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company.
You will be responsible for assisting our policyholders with insurance claims providing the very highest standards of customer service, ensuring that each incident is handled with appropriate time scales and professional manner..
What you will be doing:
- Proactively manage a portfolio of policyholder claims through to settlement.
- Complete thorough indemnity investigations out on all cases
- Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
- Ensure that all validated claims are processed within the agreed SLA\’s
- Provide excellent customer service level expectations, taking ownership of all inbound communication
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
- Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity
What we\’re looking for:
- Motivated self-starter
- Confident and persuasive communicator
- PC literate with excellent administration and processing skills
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years\’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.
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Claims Customer Service Advisor employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how claims are assessed and settled will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Claims Customer Service Advisor, you'll need to convey complex information clearly and empathetically, so role-playing scenarios can be beneficial.
✨Tip Number 3
Research Acorn Insurance and their values. Showing that you understand their mission and how they support their customers can set you apart from other candidates and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Acorn Insurance on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Claims Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Use keywords from the job description, such as 'empathetic', 'proactive', and 'attention to detail' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to manage claims effectively. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and administration. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Claims Customer Service Advisor.
How to prepare for a job interview at Acorn Insurance
✨Show Empathy
As a Claims Customer Service Advisor, you'll be dealing with customers during stressful times. Demonstrating empathy and understanding in your responses can set you apart. Share examples from your past experiences where you've successfully supported customers.
✨Know the Company
Research Acorn Insurance and understand their values and mission. Being able to articulate why you want to work for them and how you align with their goals will impress the interviewers. Mention specific aspects of their service that resonate with you.
✨Highlight Communication Skills
Effective communication is key in this role. Prepare to discuss how you handle difficult conversations and ensure clarity in your communication. You might want to provide examples of how you've resolved conflicts or explained complex information to customers.
✨Demonstrate Attention to Detail
In claims processing, attention to detail is crucial. Be ready to discuss how you manage details in your work. You could mention any systems or methods you use to ensure accuracy and thoroughness in your tasks.
