At a Glance
- Tasks: Lead hands-on technical support for robust IT infrastructure and systems.
- Company: Join Acorn, a dynamic tech company in Liverpool City Centre.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Opportunity to work with innovative technologies and cross-functional teams.
- Why this job: Make a real impact on cutting-edge infrastructure solutions and technology.
- Qualifications: 4+ years of infrastructure experience with strong technical skills.
The predicted salary is between 50000 - 58000 £ per year.
Location: Liverpool City Centre HQ
Salary: £50,000-£58,000 per annum depending on experience
Job Type: Permanent, Full Time
Here at Acorn we are looking for a passionate Senior Infrastructure Engineer to join us in a hands-on multi-disciplined technical support role within the IT infrastructure support and 3rd line escalation team. Within this team you will be supporting the Infrastructure Support Manager in driving delivery of robust, performant, resilient and recoverable infrastructure and systems, a mixture of on-premises and Azure. You will be supporting the technical development of the internal infrastructure team, maintaining infrastructure best practice and standards as well as ensuring all platforms are secure and meet all legislative compliance requirements.
What you will be doing:
- You will be in a hands-on technical lead role within the infrastructure team, supporting the promotion of technical excellence and quality across the team and leading knowledge transfer.
- Use your expertise of classic infrastructure disciplines, technologies & best practices to drive the deployment and management of the on-premises infrastructure, ensuring all infrastructure assets and interfaces have appropriate monitors, alerts, backups and recovery plans in place.
- Although this role does not directly manage the Azure platform, it is expected that this role will manage aspects with the platform, requiring knowledge and close collaboration with the cloud platform team.
- Use your experience to help the delivery of best-of-breed 3rd line support function, ensuring tickets and issues raised are managed efficiently and to expected quality, within SLA.
- Be continually aware of enhancements available within current deployed infrastructure solutions as well as any shifts in technology & enhancements benefitting the business.
- Work cross functionally with our Project, Development, Cloud Platform, and SecOps teams for new deployments, providing continual management and maintenance.
- Supporting the development of disaster recovery plans and maintaining operational resilience within the infrastructure remit.
- Lead technical evaluation of products within the infrastructure domain, participating in the deployment & implementation of the infrastructure technologies.
- Contribute to the technical design of best of breed infrastructure solutions, exploiting industry best practice.
- Work with the SecOps engineers to remediate any vulnerabilities identified within remit.
About You:
Critical Competencies:
- Minimum 4 years' Infrastructure experience, with minimum of 1 year in a similar senior capacity or performing senior duties within a team of engineers with a support background.
- Excellent Active Directory and associated services skills.
- Experience with broad variety of classic infrastructure disciplines & technologies; Network, Windows Server, Storage, Virtualisation, Security and Mail and associated services and functions.
- Experience of team supervision, or mentoring would be an advantage.
- High level of knowledge with Office 365 suite of applications, security, and tools.
- Excellent Microsoft Exchange skills, ideally in Hybrid solution.
- Previous experience in designing and leading implementation of infrastructure solutions.
- Experience using infrastructure auto-deployment and scripting techniques; PowerShell, Ansible.
- Experience of the development of design and documenting technical solutions.
- Proactive and logical approach to fault identification, troubleshooting and problem solving.
- Working knowledge of ITIL.
What we are looking for:
- Network technologies; All LAN/WAN components, routing and protocols.
- Windows Server and storage architecture solutions.
- MS Exchange and messaging techniques and troubleshooting, ideally in hybrid setup.
- An understanding of cloud computing platforms, principles, and services.
- PowerShell or similar Scripting solutions.
- Zero-trust solutions, VPN, SSO setup, PIM and MFA solutions.
- Perimeter and Endpoint Security solutions, SWEG, Web Access, Anti-Malware config.
- Microsoft Windows Server OS, updating, upgrading, Linux experience an advantage.
- Backup & Recovery design and testing.
- Mitigating infrastructure and operating system security vulnerabilities.
- MS Office 365 platform support; SharePoint, OneDrive, Teams, Intune management.
- Working within a ticket management system with SLA and KPI adherence.
- Any certification or working experience supporting or implementing several of the infrastructure technologies listed below would be an advantage.
- Linux Server configuration and support.
- MS SQL server and support.
- Deploying and supporting cloud infrastructure, any platform an advantage.
- Web application development techniques and tools, XML, .Net framework, and development lifecycle, to provide adequate support to the developer teams.
- Jira helpdesk and confluence.
- Terraform IaC deployments.
- Remote Desktop RDS/AVD/VDI environments.
- Supporting and securing Macbook devices.
- IP Telephony design, implementation and/or support.
Please click the APPLY button to submit your CV for this role.
Locations
Senior Infrastructure Engineer in Cheshire, Warrington employer: Acorn Insurance
At Acorn, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Liverpool that prioritises employee well-being and growth. With generous benefits such as up to 35 days' holiday, flexible working options, and comprehensive mental health support, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact in the insurance industry while enjoying a supportive environment that champions career progression and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Engineer in Cheshire, Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Acorn Insurance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Acorn Insurance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Acorn Insurance!
✨Direct Apply to Acorn Insurance
Let's not forget to apply directly through the Acorn Insurance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Infrastructure Engineer in Cheshire, Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Acorn Insurance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Acorn Insurance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Acorn Insurance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
