At a Glance
- Tasks: Handle household claims from start to finish, ensuring accurate information and customer satisfaction.
- Company: Join Acorn Insurance, a rapidly growing company with a passion for success.
- Benefits: Enjoy 35 days' holiday, mental health support, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of a supportive team and grow your career in the insurance industry.
- Qualifications: Experience in claims handling and strong communication skills are essential.
The predicted salary is between 27500 - 31000 £ per year.
Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.
Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre.
What you will be doing:
- Creation of new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer
- Accurately checking all details of a claim after every call, cross referenced with policy terms, conditions, endorsements and exclusions
- Managing a varied (Accidental Damage, Fire, Theft, Escape of Water etc.) portfolio of claims from FNOL stage through to settlement/conclusion
- Identifying and investigating potentially fraudulent claims
- Instructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlement
- Ensuring underwriting requirements are checked at claim inception and throughout the lifecycle of the claim
- Proactively managing customer/third party expectations including appropriate signposting if applicable
- Providing proactive and correct assessments with regards to indemnity positions
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Application of accurate reserves in line with company reserving philosophy
- Adherence to best practice and key strategies
- Effective file and portfolio management
- Any other Ad hoc task as the needs of the business dictate
What we're looking for:
- Ability to work in a culture of openness, trust and respect with a team player attitude
- Minimum of two years claims handling experience (Motor, Household, EL/PL etc.)
- Ability to interpret policy wording, terms and conditions and endorsements
- Ability to work in a fast-paced environment
- Good written and verbal communication skills including rapport building
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information resulting in accurate decision making
Grow with Acorn:
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
A Few Things to Know Before You Apply:
We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
- We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Locations
Household Claims Handler in Cheshire, Warrington employer: Acorn Insurance
At Acorn, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Liverpool that prioritises employee well-being and growth. With generous benefits such as up to 35 days' holiday, flexible working options, and comprehensive mental health support, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact in the insurance industry while enjoying a supportive environment that champions career progression and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Household Claims Handler in Cheshire, Warrington
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Acorn Insurance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Acorn Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Household Claims Handler in Cheshire, Warrington
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Acorn Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Acorn Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Acorn Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Acorn Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Acorn Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Acorn Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
