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- Tasks: Help customers navigate their claims with empathy and efficiency.
- Company: Join Acorn Insurance, a growing leader in the industry with strong Liverpool roots.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Be part of a supportive culture that values growth and inclusivity.
- Why this job: Make a real difference in people's lives while developing your career in insurance.
- Qualifications: Strong customer service skills and a passion for teamwork are essential.
The predicted salary is between 26937 - 29781 £ per year.
Location: Liverpool
Salary: £26,937 to £29,781 plus up to £1,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays
What you will be doing:
- In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding.
- To work as a team to proactively manage a portfolio of customer repair claims through to settlement.
- To ensure that complete and thorough indemnity investigations are carried out on all claims.
- Work closely with suppliers to fulfil customers' needs during their claims journey.
- Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect.
- Accurate payment to our customers and their representatives regarding claims settlement.
- Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim.
What we’re looking for:
- Excellent customer service skills.
- Naturally empathetic and the ability to connect with people.
- Quick fast paced problem-solving ability.
- Positive can-do attitude.
- Good IT skills and a confident communicator.
- Passionate about working as part of a team.
- Have the ability to make fast, informed decisions.
- Excellent organisational and prioritisation skills with a strong attention to detail.
- Have a desire to develop skills and experience within the insurance industry.
- The ability to deal with challenging customers and third party insurers.
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you’re part of the team - just let us know.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Party Claims Handler, Claims Handler may all be considered.
Locations
First Party Customer Service Claims Handler in Cheshire, Warrington employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Party Customer Service Claims Handler in Cheshire, Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, check out Acorn's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your problem-solving abilities! Prepare to discuss how you've tackled challenges in previous roles. Acorn values quick decision-making, so highlight your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace First Party Customer Service Claims Handler in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service skills and any relevant experience in claims handling to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join Acorn and how you can contribute to our team. Share specific examples of your problem-solving abilities and your passion for helping customers.
Showcase Your Team Spirit: Since we value teamwork, mention any experiences where you've successfully collaborated with others. Let us know how you can bring that positive can-do attitude to our claims handling team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Acorn!
How to prepare for a job interview at Acorn Insurance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a First Party Customer Service Claims Handler. Familiarise yourself with the claims process and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Empathy
Since this role requires excellent customer service skills and empathy, prepare examples from your past experiences where you've successfully connected with customers. Think about times when you resolved issues or calmed down a frustrated client, as these stories will highlight your ability to handle challenging situations.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach problem-solving, especially in fast-paced environments. You might be asked situational questions, so practice articulating your thought process and decision-making strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.