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- Tasks: Help customers navigate their claims with empathy and speed while working in a supportive team.
- Company: Join Acorn Insurance, a growing leader in the insurance industry with strong Liverpool roots.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Be part of a company that values growth, inclusivity, and employee wellbeing.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Excellent customer service skills and a passion for teamwork are essential.
The predicted salary is between 26937 - 29781 £ per year.
Location: Liverpool
Salary: £26,937 to £29,781 plus up to £1,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays
What you will be doing:
- In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding.
- To work as a team to proactively manage a portfolio of customer repair claims through to settlement.
- To ensure that complete and thorough indemnity investigations are carried out on all claims.
- Work closely with suppliers to fulfil customers' needs during their claims journey.
- Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect.
- Accurate payment to our customers and their representatives regarding claims settlement.
- Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim.
What we’re looking for:
- Excellent customer service skills.
- Naturally empathetic and the ability to connect with people.
- Quick fast paced problem-solving ability.
- Positive can-do attitude.
- Good IT skills and a confident communicator.
- Passionate about working as part of a team.
- Have the ability to make fast, informed decisions.
- Excellent organisational and prioritisation skills with a strong attention to detail.
- Have a desire to develop skills and experience within the insurance industry.
- The ability to deal with challenging customers and third party insurers.
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you’re part of the team - just let us know.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Party Claims Handler, Claims Handler may all be considered.
First Party Customer Service Claims Handler in Birkenhead employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Party Customer Service Claims Handler in Birkenhead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Acorn's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your problem-solving abilities! Prepare to discuss how you've tackled challenges in previous roles. Acorn values quick decision-making, so highlight your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and keep yourself fresh in their minds as they make their decision.
We think you need these skills to ace First Party Customer Service Claims Handler in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service skills and any relevant experience in claims handling to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join Acorn and how you can contribute to our team. Share specific examples of your problem-solving abilities and your passion for helping customers.
Showcase Your Team Spirit: Since we value teamwork, mention any experiences where you've successfully collaborated with others. Let us know how you can bring that positive can-do attitude to our claims handling team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Acorn!
How to prepare for a job interview at Acorn Insurance
✨Know the Company Inside Out
Before your interview, take some time to research Acorn Insurance. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a First Party Customer Service Claims Handler, your ability to connect with customers is crucial. Prepare examples from your past experiences where you demonstrated empathy and problem-solving skills. Be ready to discuss how you handled challenging situations with customers.
✨Demonstrate Team Spirit
Acorn values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you collaborated with others to achieve a common goal, and highlight how you contributed to the team's success.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making skills. Think of situations where you had to make quick, informed decisions under pressure. Practising these scenarios can help you articulate your thought process clearly during the interview.