At a Glance
- Tasks: Ensure accurate applications and provide excellent customer service to clients.
- Company: Acorn Insurance, a national leader with strong Liverpool roots.
- Benefits: 35 days' holiday, mental health support, and flexible working options.
- Other info: Inclusive workplace culture with recognition awards and social events.
- Why this job: Join a people-first company with real career progression opportunities.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 26938 - 28609 £ per year.
Location: Liverpool, Hybrid
Salary: £26,938 - £28,609 + up to £2000 Performance related bonus
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week Monday to Friday 09:00am - 17:30pm (1 in 3 Saturdays 09:00am - 17:30pm)
What you will be doing:
- Ensure all details on applications are honest and accurate
- Perform checks on applicants' details to confirm accuracy
- Update details and advise customers to any change in the price of their premium
- Assist client in providing vital information
- Promote bespoke packages relating to the client's needs
- Always provide excellent customer service
What we're looking for:
- Customer service experience in a target driven role
- Able to understand bespoke systems and be proficient in Microsoft office
- Warm personable phone manner
- Patient and empathetic
- Meticulous attention to detail
- Target driven and motivated
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleague's:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
- We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know.
Welcome Team Agent in West Kirby employer: Acorn Insurance Ltd
Street Cover is an exceptional employer that offers a dynamic work environment where innovation and growth are at the forefront. With a hybrid working model based in Liverpool, employees benefit from a flexible approach while being part of a pioneering insurtech company backed by a leading insurance group. The culture fosters collaboration and creativity, providing ample opportunities for professional development and the chance to make a significant impact in the gig economy.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Team Agent in West Kirby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn Insurance Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn Insurance Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Welcome Team Agent in West Kirby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn Insurance Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Acorn Insurance Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn Insurance Ltd!
How to prepare for a job interview at Acorn Insurance Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
