At a Glance
- Tasks: Engage with customers, quote and close sales, and build lasting relationships.
- Company: Acorn Insurance has 40+ years of experience in providing motor insurance across the UK.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and a flexible benefits platform.
- Other info: Hybrid working available; training provided for career development.
- Why this job: Join a supportive team culture at a Great Place to Work, focusing on personal growth.
- Qualifications: A positive attitude, excellent communication skills, and customer service experience are essential.
The predicted salary is between 25877 - 27515 £ per year.
Job Title: Sales & Customer Service Representative Location: Liverpool, Hybrid Salary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive mannerWe are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast-paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry ExperienceGrow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgementBenefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreOur Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered
Sales & Customer Service Representative in Liverpool employer: Acorn Insurance Ltd
At Acorn Insurance, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture in Liverpool. Our Customer Service Representative Apprenticeship offers not only a competitive salary but also extensive training and development opportunities, ensuring that you grow both personally and professionally while making a meaningful impact in the insurance industry. Join our enthusiastic team where your contributions are valued, and enjoy a vibrant environment that encourages continuous learning and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Representative in Liverpool
✨Tip Number 1
Familiarise yourself with the insurance industry, especially motor insurance, as this role requires a solid understanding of the products you'll be selling. Research Acorn Insurance's offerings and values to align your approach with their customer service ethos.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since you'll be dealing with customers directly, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will show your potential employer that you can think on your feet and provide excellent service under pressure.
✨Tip Number 4
Highlight your teamwork skills during any discussions or interviews. Since the role is in a target-driven environment, showcasing your ability to work collaboratively with others will make you a more attractive candidate for the position.
We think you need these skills to ace Sales & Customer Service Representative in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in sales and customer service. Emphasise skills such as communication, problem-solving, and attention to detail, which are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully built client relationships or met targets in previous roles.
Highlight Relevant Experience:In your application, focus on any previous experience in the insurance or financial services industry. Discuss how this experience has prepared you for the fast-paced environment at Acorn Insurance.
Showcase Your Soft Skills:Since the role requires excellent rapport-building skills, make sure to mention your ability to listen, empathise, and communicate effectively. Use examples to demonstrate these skills in action.
How to prepare for a job interview at Acorn Insurance Ltd
✨Show Your Sales Skills
Prepare to discuss your previous sales experiences and how you successfully closed deals. Be ready to share specific examples that highlight your ability to meet targets and build client relationships.
✨Demonstrate Excellent Communication
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. Consider role-playing common customer scenarios to showcase your ability to handle inquiries effectively.
✨Emphasise Teamwork and Positivity
Acorn Insurance values a friendly, team-oriented environment. Be sure to express your enthusiasm for collaboration and share examples of how you've contributed positively to team dynamics in past roles.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of situations where you successfully resolved customer issues or adapted to fast-paced changes, and be ready to explain your thought process.
