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- Tasks: Engage with customers, quote and close sales, and build lasting relationships.
- Company: Acorn Insurance has 40+ years of experience in providing motor insurance across the UK.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and a flexible benefits platform.
- Why this job: Join a supportive team culture at a Great Place to Work for 2024/5 and grow your career.
- Qualifications: A positive attitude, excellent communication skills, and previous insurance or financial services experience preferred.
- Other info: Hybrid working available; must work 1 in 3 Saturdays.
The predicted salary is between 21800 - 23200 ÂŁ per year.
Job Title: Sales & Customer Service Representative
Location: Formby
Salary: £25,877 – £27,515 per annum plus up to £2,000 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am – 12:30pm
The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.
The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What you will be doing:
- Quoting and closing new or renewal business enquires
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
We are looking for colleagues who are:
- A positive \”can do\” attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and polite telephone manner
- Previous Insurance or Financial Services Industry Experience
Grow with Acorn
At Acorn Insurance, we\’re proud of our Liverpool roots – and even prouder of how far we\’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we\’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
Benefits:
- 35 days\’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues
- Mindful Employer – championing mental health and well-being
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women\’s career progression
A Few Things to Know Before You Apply:
We\’re really excited that you\’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we\’re not able to offer visa sponsorship.
We\’re Here to Support You
We\’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you\’re part of the team—just let us know. Whether it\’s flexible hours, adapted equipment, or a bit of extra support, we\’ll work with you to make sure you can do your best work.
Suitable Candidates
Candidates with experience or relevant job titles of: Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
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Sales & Customer Service Representative employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance industry, especially motor insurance, as this role requires a solid understanding of the products you'll be selling. Research common customer queries and concerns to prepare for potential questions during your interview.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work in a team by discussing past experiences where collaboration led to success. This role values teamwork, so highlighting your contributions in group settings can demonstrate your fit for the company culture.
✨Tip Number 4
Prepare examples of how you've handled difficult customer situations in the past. Being able to demonstrate patience, empathy, and problem-solving skills will be crucial in impressing the hiring team.
We think you need these skills to ace Sales & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'excellent communication skills' and 'customer rapport', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully handled customer interactions or met sales targets in the past.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as problem-solving, attention to detail, and the ability to work in a fast-paced environment. Provide concrete examples to back up your claims.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Acorn Insurance Ltd
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you successfully closed deals. Be ready to share specific examples of how you built relationships with clients and met or exceeded targets.
✨Demonstrate Excellent Communication
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. Use active listening techniques during the interview to show that you value the interviewer's input.
✨Emphasise Customer Service Experience
Highlight any past roles where you provided exceptional customer service. Be prepared to discuss how you handled difficult situations and maintained a positive attitude while resolving issues.
✨Research the Company Culture
Familiarise yourself with Acorn Insurance's values and culture. Mention how your personal values align with theirs, especially regarding teamwork and positivity, to demonstrate that you would be a good fit for their environment.
