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- Tasks: Engage with customers, handle renewals, and provide top-notch service in a dynamic team environment.
- Company: Join Acorn Insurance, where we prioritise purpose and career growth for our employees.
- Benefits: Enjoy 31-35 days of annual leave, enhanced parental pay, and wellness support services.
- Why this job: Be part of a positive culture that values teamwork, personal development, and social impact.
- Qualifications: Strong communication skills, attention to detail, and previous customer service experience are essential.
- Other info: Flexible working options and opportunities for career advancement await you!
Location: Liverpool, Hybrid
Working hours: 37.5 hours per week, 09:00am - 17:30pm (1 in 3 Saturdays 9:00am - 17:30pm) - Full-time permanent
Salary: £24,255 to £25,876 plus up to £2,000 performance related bonus per annum
The role is a fast-paced, customer focused sales position, working in a friendly, target-driven predominantly inbound environment where teamwork and positivity are part of the company culture.
The position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
Through full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
What you will be doing:
- Reviewing an allocated renewal invite list.
- Invite policies compliantly.
- Check policy data accuracy.
- Ensure client records are updated appropriately.
- Review a fair analysis of the market.
- Handling Inbound & Outbound Calls.
- Renew Policies motor policies compliantly.
- Auto Renew motor policies compliantly.
- Sell Added Value Products Compliantly.
- Respond to Customer Renewal Queries.
What we're looking for:
- Excellent IT and data entry skills.
- Good standard of numeracy and literacy.
- Ability to communicate well.
- Great attention to detail.
- Excellent administration skills.
- Previous sales or customer service experience.
- Insurance experience is preferable but not essential as full training will be provided.
- Excellent customer service skills, incorporating a confident and pleasant phone manner.
- Good organisational skills and ability to prioritise own workload effectively.
- Target driven.
- Proficient computer skills including Microsoft Excel, Word and Outlook.
- Highly self-motivated.
- Pro-active thinker, able to solve problems independently as they arise.
- Ability to communicate well at all levels both verbally and in writing.
- Polite and professional.
- Work to targets/KPI.
- Team Player.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year.
- Unlimited access to a telephone councillor 24/7.
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner.
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme.
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5, 10- and 15-years' service.
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
Please visit our website to view more of our excellent work benefits!
Renewals & Customer Service Representative employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the FCA regulations. Understanding these will not only help you in the role but also show us that you're proactive and serious about your career.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter. Role-playing with a friend can help you feel more confident when handling calls and queries from customers.
✨Tip Number 3
Highlight your teamwork abilities during any interactions. Since we value a positive team culture, sharing examples of how you've successfully worked in a team can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your sales experience in detail. Think of specific targets you've met or exceeded in previous roles, as this will demonstrate your ability to thrive in a target-driven environment like ours.
We think you need these skills to ace Renewals & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'excellent customer service skills' and 'target driven', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description, particularly your ability to handle inbound and outbound calls.
Highlight Relevant Skills: In your application, emphasise your IT and data entry skills, as well as your proficiency in Microsoft Excel, Word, and Outlook. These are crucial for the role, so make sure they stand out.
Showcase Teamwork and Problem-Solving Abilities: Since the role requires being a team player and a proactive thinker, include examples in your application that demonstrate your ability to work collaboratively and solve problems independently.
How to prepare for a job interview at Acorn Insurance Ltd
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to communicate clearly and maintain a positive attitude, even in challenging situations.
✨Demonstrate Your Sales Acumen
As this position involves sales, think of instances where you've met or exceeded sales targets. Be ready to discuss your approach to selling and how you can add value to the company's offerings, especially in terms of added value products.
✨Emphasise Attention to Detail
The job requires accuracy in handling policy data and client records. Prepare to discuss how you ensure precision in your work, perhaps by sharing methods you use to double-check your entries or manage your workload effectively.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview to assess your phone manner and problem-solving skills. Practice responding to common customer scenarios, focusing on being polite, professional, and solution-oriented.
