At a Glance
- Tasks: Manage non-fault motor insurance claims and negotiate outcomes for customers.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Be part of a people-first culture with excellent growth opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Understanding of motor insurance and strong negotiation skills required.
The predicted salary is between 26938 - 28648 £ per year.
Location: Sevenoaks
Hours: Monday-Friday, 9:00am-5:30pm (37.5 hours/week)
Salary: £26,938 - £28,648 per annum, plus up to £1,500 annual performance-related bonus (eligible after probation)
Job Type: Full time, Permanent
About the Role: Join our fast‑paced Recoveries team and play a key role in delivering fair outcomes for our customers by recovering costs where a third party is responsible. As a Recoveries Handler, you'll take end‑to‑end ownership of non‑fault motor insurance claims, applying sound technical judgement, commercial awareness, and effective negotiation to drive the right outcomes.
What You Will Be Doing:
- Claims Management
- Manage non‑fault repair, recovery, and uninsured loss claims from start to finish.
- Send allegations of liability to third parties and their insurers as part of progressing recovery claims.
- Assess liability, indemnity, and claim financials, making accurate and timely decisions.
- Keep files moving by identifying opportunities, managing risks, and avoiding delays.
- Maintain accurate and up‑to‑date reserves and claim records.
- Commercial & Financial Decision‑Making
- Make decisions that maximise recoveries and minimise costs.
- Negotiate subrogated outlays and manage aged debt effectively.
- Issue outlay requests and proactively follow up to ensure settlement.
- Process and authorise payments within delegated authority.
- Supplier & Partner Engagement
- Work closely with suppliers, solicitors, and partners to progress claims.
- Instruct panel solicitors where escalation or litigation is required.
- Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience.
What We're Looking For:
- Technical & Commercial Skills
- A good understanding of motor insurance, non‑fault processes, liability, and subrogation.
- Strong technical grounding with regulatory awareness.
- Confident negotiation and influencing skills.
- Personal Qualities
- Strong attention to detail with an analytical mindset.
- Proactive, self‑motivated, and comfortable taking ownership.
- Able to manage pressure, deadlines, and competing priorities.
- Clear, confident communicator who's comfortable making decisions.
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleague's:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Armed Forces Defence employer recognition scheme - Supporting those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
- We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Recovery Claims, Insurance Recoveries may also be considered for this role.
Recoveries Customer Service Claims Handler employer: Acorn Insurance Ltd
Street Cover is an exceptional employer that offers a dynamic work environment where innovation and growth are at the forefront. With a hybrid working model based in Liverpool, employees benefit from a flexible approach while being part of a pioneering insurtech company backed by a leading insurance group. The culture fosters collaboration and creativity, providing ample opportunities for professional development and the chance to make a significant impact in the gig economy.
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries Customer Service Claims Handler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn Insurance Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn Insurance Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Recoveries Customer Service Claims Handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn Insurance Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Acorn Insurance Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn Insurance Ltd!
How to prepare for a job interview at Acorn Insurance Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
