Welcome Team Agent in Liverpool

Job Title: Welcome Team Agent\\n\\nLocation: Liverpool, Mersey Chambers\\n\\nSalary: £25,788 – £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role\\n\\nJob Type: Permanent, Full Time\\n\\nWorking hours: 37.5 hours per week Rota: 3-week rolling 8:00am – 7:30pm (1 in 3 Saturdays 9:00am – 5:30pm)\\n\\nWhat you will be doing:\\n\\nEnsure all details on applications are honest and accurate\\nPerform checks on applicants' details to confirm accuracy\\nUpdate details and advise customers to any change in the price of their premium\\nAssist client in providing vital information\\nPromote bespoke packages relating to the client's needs\\nAlways provide excellent customer serviceWhat we're looking for:\\n\\nCustomer service experience in a target driven role\\nAble to understand bespoke systems and be proficient in Microsoft office\\nWarm personable phone manner\\nPatient and empathetic\\nMeticulous attention to detail\\nTarget driven and motivatedGrow with Acorn\\n\\nAt Acorn Insurance, we're proud of our Liverpool roots – and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\\n\\nWe're growing fast, with new opportunities emerging every week.

That growth is largely due to the values we share:\\n\\nWe run through walls for our customers and each other\\nWe challenge the status quo\\nWe succeed when we help those around us succeed\\nWe decide quickly when the smart thing to do is use our judgementBenefits:\\n\\n35 days' holiday (including bank holidays) with additional buy/sell options\\n24/7 mental health support & free counselling available\\nGrow with us: Through career fairs, leadership programs, and learning on the go!\\nFlexible benefits, including early access to salary via our internal platform\\nHybrid working options to support work-life balance and individual needs\\nRecognition awards, social events & moreOur Commitment to our colleague's:\\n\\nThese aren't just words – they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\\n\\nMindful Employer – championing mental health and wellbeing\\nDisability Confident Level 1 & 2 – creating accessible, inclusive opportunities\\nMenopause Friendly accredited – supporting every stage of life\\nArmed Forces Covenant signatory – honouring those who serve\\nGreat Places to Work 2024/25 – fostering an engaging and positive workplace culture\\nBest Place to Work for Development – proud to be investing in people's future\\nBest Place to Work for Women – breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach – all rooted in the heart of Liverpool – Grow with Acorn.\\n\\nA Few Things to Know Before You Apply\\n\\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\\n\\nChecks & Clearances\\n\\nAll roles at Acorn are subject to DBS and financial checks.

Any offer we make will be conditional until these are completed to a satisfactory standard.\\n\\nVisa Requirements\\n\\nBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\\n\\nWe're Here to Support You\\n\\nWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know.

Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.\\n\\nPlease click the APPLY button to submit your CV for this role\\n\\nCandidates with experience or relevant job titles of; Client Relationship Agent, Customer Service Advisor, Customer Service, Client Services, Customer Support, Client Services Executive, Customer Service Executive, Customer Service, Welcome Team Support may also be considered for this role