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- Tasks: Manage motor claims from start to finish, ensuring exceptional service and relationship management.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy 35 days' holiday, mental health support, and flexible working options.
- Other info: Be part of a supportive culture that values growth and inclusivity.
- Why this job: Make a real impact in a growing company while developing your career.
- Qualifications: Strong communication skills and experience in handling motor claims are essential.
The predicted salary is between 28747 - 38160 £ per year.
Location: Liverpool or Sevenoaks with hybrid working
Salary: Between £28,747 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly
Job Type: Permanent, Full Time
Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week
We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.
What you will be doing:
- Validate all claims for indemnity and fraud.
- Assess liability including communication of our decision.
- Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
- Accurate quantum assessment of claims presented using the relevant tools available to assist.
- Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.
- Ensure indemnity spend is minimized by commercial decision making.
- Proactive diary management to monitor and progress cases.
- Application and investigation to ensure accurate reserves in line with company guidelines.
- Accountability for own performance against set objectives.
- Adherence to best practice and key strategies.
- Effective file and portfolio management.
- Assist with coaching and mentoring of less experienced handlers.
- Any other Ad hoc task as the needs of the business dictate.
What we're looking for:
- Persuasive, strong and confident communicator with the ability to relationship manage.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter.
- Ability to work as part of a team.
- Ability to work in a culture of openness, trust, and respect.
- Strong organisation skills with the ability to prioritise tasks.
- Ability to fact find and analyse information to result in accurate decision making.
- Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
- Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and wellbeing.
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities.
- Menopause Friendly accredited - supporting every stage of life.
- Armed Forces Covenant signatory - honouring those who serve.
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture.
- Best Place to Work for Development - proud to be investing in people's future.
- Best Place to Work for Women - breaking down barriers to women's career progression.
A Few Things to Know Before You Apply:
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
- We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
Motor Claims Handler in Liverpool employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research Acorn Insurance, their values, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Motor Claims Handler, you'll need to be persuasive and confident. Try role-playing with a friend or family member to get comfortable discussing claims and managing relationships.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or cases effectively. This will demonstrate your ability to prioritise and keep everything on track.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Motor Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Claims Handler role. Highlight your relevant experience in handling motor claims, especially any work with Fleet and Specialist products. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your achievements in claims handling and how you’ve provided exceptional service to customers.
Showcase Your Communication Skills: As a Motor Claims Handler, strong communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your CV or cover letter, let us know how you've successfully managed relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have at StudySmarter!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, especially around Accidental Damage, Property Damage, and Personal Injury claims. Familiarise yourself with the Pre-Action Protocol and Civil Procedure Rules, as these will likely come up during your interview.
✨Showcase Your Communication Skills
As a Motor Claims Handler, you'll need to be a strong communicator. Prepare examples of how you've effectively managed relationships with clients or colleagues in the past. Think about times when your persuasive skills made a difference in resolving a claim.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've used your initiative to explore options and achieve the best outcomes in previous roles. Consider specific scenarios where you had to assess liability or make commercial decisions to minimise indemnity spend.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows you're genuinely interested in the role and helps you determine if it's the right fit for you.