At a Glance
- Tasks: Be the go-to person for IT issues and provide top-notch support to colleagues.
- Company: Join Acorn Insurance, a fast-growing company with strong Liverpool roots.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Inclusive workplace culture with a commitment to colleague wellbeing and development.
- Why this job: Kickstart your career in IT with real impact and growth opportunities.
- Qualifications: Experience in IT support, problem-solving skills, and customer service excellence.
The predicted salary is between 30000 - 30000 £ per year.
Location: Liverpool City Centre, on site
Salary: Up to 30,000 per annum DOE
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week, Monday to Friday, on a 3-week rolling rota between 8:00am and 9:00pm working 1 in 8 Saturdays from 9:00am to 5:30pm.
We're recruiting a talented IT Support Technician for our established, fast-paced team. You'll be the first contact for colleagues' IT issues and security incidents across the business, aiming for first-time resolution.
What You'll Be Doing:
- Be the first contact for business IT issues, security incidents and requests, aiming for first-time resolution.
- Manage tickets, maintain SLAs, meet KPIs and escalate to resolver groups as needed to deliver an effective, efficient service.
- Provide deskside and remote IT support to the business user base.
- Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution.
- Troubleshooting and resolving network connectivity issues.
- Administering Active Directory.
- Monitor system and infrastructure availability and performance.
- Managing VOIP and digital phone systems ensuring customers have the best possible journey.
- Maintain and distribute software packages.
- Run necessary actions in-line with security processes.
- Client device builds using automated solutions and patch management.
- Manage, perform, maintain and test backups/recovery.
- Participate in production support and continuous improvement to enhance team practices and maintain high-quality solutions.
- Adhering to change control best practice.
- Maintain knowledge base.
What we're looking for:
- Experience working in a support role within a managed IT service desk function.
- Windows 11 operating systems.
- Anti-malware solution support.
- Problem solving and troubleshooting skills.
- Understanding of security principles and endpoint solutions.
- Excellent written, communications and documentation skills.
- Excellent Customer Service.
- Worked within an ITIL service management model or qualification.
- Office365 support experience.
- Basic network knowledge.
- Understanding of security, server, virtualisation and cloud solutions support.
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
Our Commitment to colleague's:
- Mindful Employer - championing mental health and wellbeing.
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities.
- Menopause Friendly accredited - supporting every stage of life.
- Armed Forces Covenant signatory - honouring those who serve.
- Armed Forces Defence employer recognition scheme - Supporting those who serve.
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture.
- Best Place to Work for Development - proud to be investing in people's future.
- Best Place to Work for Women - breaking down barriers to women's career progression.
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we'll begin relevant pre-employment checks, including a standard criminal record check and an insolvency register check.
- Visa Requirements: Given our comprehensive training, we can only consider applicants with at least one year remaining on their Graduate or Post-Study Work visa. We cannot currently offer visa sponsorship.
We're Here to Support You:
We're committed to an inclusive, supportive workplace where everyone can flourish. Let us know if you need adjustments during recruitment or after joining, such as flexible hours, adapted equipment or extra support. We'll work with you so you can do your best work.
Candidates with experience or relevant job titles of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer may also be considered for this role.
IT Support Technician in Liverpool employer: Acorn Insurance Ltd
Street Cover is an exceptional employer that offers a dynamic work environment where innovation and growth are at the forefront. With a hybrid working model based in Liverpool, employees benefit from a flexible approach while being part of a pioneering insurtech company backed by a leading insurance group. The culture fosters collaboration and creativity, providing ample opportunities for professional development and the chance to make a significant impact in the gig economy.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Acorn Insurance Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Acorn Insurance Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Acorn Insurance Ltd!
✨Direct Apply to Acorn Insurance Ltd
Let's not forget to apply directly through the Acorn Insurance Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Acorn Insurance Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Acorn Insurance Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Acorn Insurance Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
