At a Glance
- Tasks: Provide exceptional customer service and handle insurance queries with empathy and patience.
- Company: Join Acorn Insurance, a supportive team with over 40 years of expertise.
- Benefits: Enjoy 35 days' holiday, mental health support, and flexible working options.
- Other info: Be part of a rapidly growing company with endless development opportunities.
- Why this job: Kickstart your career with growth opportunities and a fun, dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26938 - 28609 £ per year.
Location: Liverpool - Mersey Chambers with Hybrid Working
Salary: 26,938 - 28,609 plus up to 2,000 performance-related bonus
Job Type: Permanent, Full Time
Working hours: Hybrid model with a minimum of 3 days in the office (but you're welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns:
- Early Shift: 08:30am - 17:00pm
- Mid Shift: 9:00am - 17:30pm
- Late Shift: 10:00am - 18:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance.
What You'll Be Doing
- Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!
- Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards.
- Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills.
- Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
- Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing.
- Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.
What We're Looking For
- Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
- Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued.
- Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
- Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
- Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies.
Why This Opportunity is So Exciting
- Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!
- Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better.
- Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up.
- A Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.
Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week.
Benefits
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
A Few Things to Know Before You Apply
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
Insurance Customer Service Specialist | Hybrid & Growth in Liverpool employer: Acorn Insurance Ltd
At Acorn Insurance, we pride ourselves on being an exceptional employer in Liverpool, offering a vibrant and supportive work culture that fosters personal and professional growth. With a commitment to employee development, flexible working options, and a fun, dynamic environment, we empower our team to achieve their best while enjoying a healthy work-life balance. Join us and be part of a thriving team where your contributions are valued and rewarded, and where every day presents new opportunities for success.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Service Specialist | Hybrid & Growth in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research Acorn Insurance and understand their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone and webchat, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable explaining things and handling tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a complaint into a positive outcome. This will demonstrate your ability to handle challenges with grace and empathy, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the first step towards an exciting career with us at Acorn Insurance.
We think you need these skills to ace Insurance Customer Service Specialist | Hybrid & Growth in Liverpool
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you're genuinely excited about the opportunity to help others and tackle challenges head-on.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention specific examples of how you've provided exceptional service or handled tricky situations in the past.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate a well-structured application that makes it easy for us to see your strengths and how you can contribute to our team. Avoid jargon and keep it simple!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific role of a Customer Service Representative. Brush up on common policy queries and changes, as well as how to handle complaints effectively. This will show your potential employer that you're serious about the position.
✨Showcase Your Communication Skills
Since this role involves a lot of phone and webchat interactions, practice explaining complex ideas in simple terms. You might even want to do a mock interview with a friend to get comfortable. Remember, clear communication is key to making customers feel valued!
✨Demonstrate Empathy and Patience
Prepare examples from your past experiences where you've turned a difficult situation into a positive one. Highlight your ability to listen and respond to customer needs with empathy. This will resonate well with the interviewers, as they value these traits highly.
✨Be Goal-Oriented
Come ready to discuss your personal goals and how you plan to achieve them in this role. Share any past achievements related to hitting targets or KPIs, as this aligns perfectly with what they're looking for. Show them that you're motivated and driven to succeed!
