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- Tasks: Help customers navigate their claims with empathy and efficiency.
- Company: Join Acorn Insurance, a growing leader in the industry with strong Liverpool roots.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Be part of a supportive culture that values growth and inclusivity.
- Why this job: Make a real difference in people's lives while developing your career in insurance.
- Qualifications: Strong customer service skills and a passion for teamwork are essential.
The predicted salary is between 26937 - 29781 £ per year.
Location: Liverpool
Salary: £26,937 to £29,781 plus up to £1,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays
What you will be doing:
- In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding.
- To work as a team to proactively manage a portfolio of customer repair claims through to settlement.
- To ensure that complete and thorough indemnity investigations are carried out on all claims.
- Work closely with suppliers to fulfil customers' needs during their claims journey.
- Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect.
- Accurate payment to our customers and their representatives regarding claims settlement.
- Data integrity is key when keeping a record of all activity undertaken throughout the life of the customer's claim.
What we're looking for:
- Excellent customer service skills.
- Naturally empathetic and the ability to connect with people.
- Quick fast paced problem-solving ability.
- Positive can-do attitude.
- Good IT skills and a confident communicator.
- Passionate about working as part of a team.
- Have the ability to make fast, informed decisions.
- Excellent organisational and prioritisation skills with a strong attention to detail.
- Have a desire to develop skills and experience within the insurance industry.
- The ability to deal with challenging customers and third party insurers.
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and wellbeing.
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities.
- Menopause Friendly accredited - supporting every stage of life.
- Armed Forces Covenant signatory - honouring those who serve.
- Armed Forces Defence employer recognition scheme - Supporting those who serve.
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture.
- Best Place to Work for Development - proud to be investing in people's future.
- Best Place to Work for Women - breaking down barriers to women's career progression.
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you’re part of the team - just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Party Claims Handler, Claims Handler may all be considered.
First Party Customer Service Claims Handler in Liverpool employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Party Customer Service Claims Handler in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Acorn Insurance. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Prepare questions to ask your interviewers! This shows that you're engaged and serious about the role. Ask about the team dynamics, how success is measured, or what a typical day looks like for a First Party Customer Service Claims Handler. It’s a great way to get insights and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace First Party Customer Service Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service skills and any relevant experience in claims handling to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to work with Acorn and how you can contribute to our team. Share specific examples of your problem-solving abilities and your passion for helping customers.
Showcase Your Team Spirit: Since we value teamwork, mention any experiences where you've successfully collaborated with others. Let us know how you can bring that positive can-do attitude to our claims handling team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a First Party Customer Service Claims Handler. Familiarise yourself with the claims process and the importance of customer service in this context. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since the role requires excellent customer service skills and empathy, prepare examples from your past experiences where you've successfully handled challenging situations. Highlight how you connected with customers and resolved their issues, as this will demonstrate your ability to relate to people in difficult times.
✨Be a Problem Solver
Think of specific instances where you've had to solve problems quickly and effectively. The interviewers will be looking for your quick thinking and decision-making skills, so be ready to discuss how you approach challenges and what strategies you use to find solutions.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Acorn Insurance. This shows that you're not only interested in the job but also in how you can contribute to and grow with the company. Plus, it gives you a chance to assess if it's the right fit for you!