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- Tasks: Assist policyholders with insurance claims and provide top-notch customer service.
- Company: Join Acorn Insurance, a fast-growing leader in the insurance industry.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Excellent customer service skills and a positive, can-do attitude required.
- Other info: Be part of a supportive culture that values growth and inclusivity.
The predicted salary is between 25877 - 29777 £ per year.
Location: Liverpool
Salary: £25,877 to £29,777 plus up to £1,500 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays
The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner.
What you will be doing:
- Proactively manage a portfolio of policyholder total loss claims through to settlement
- Complete thorough indemnity investigations on all cases
- Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
- Ensure that all validated claims are processed within the agreed SLAs
- Provide excellent customer service level expectations, taking ownership of all inbound communication
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
- Provide effective communication to the policyholder of all claims decisions and progression of insurance claims
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity
What we're looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast-paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Motivated self-starter
- Passionate about working as part of a team
- Ability to make fast, informed decisions
- Excellent organizational and prioritization skills with a strong attention to detail
- Ability to deal with challenging customers and third-party insurers
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Armed Forces Defense employer recognition scheme - Supporting those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you’re part of the team - just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
Customer Service Total Loss Claims Handler in Liverpool employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Total Loss Claims Handler in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a challenging customer or a tricky claim. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. During the interview, share specific examples of how you've tackled issues in the past. This will demonstrate your quick thinking and ability to make informed decisions under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Total Loss Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Total Loss Claims Handler role. Highlight your customer service skills and any relevant experience in handling claims or working in fast-paced environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of how you've provided excellent customer service or solved problems in previous jobs.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Total Loss Claims Handler. Familiarise yourself with common insurance terms and processes, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved a challenging situation or went above and beyond for a customer. Be ready to discuss these scenarios during the interview to demonstrate your empathy and problem-solving abilities.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. If you're unsure about a question, don't hesitate to ask for clarification. This reflects your willingness to communicate effectively, which is crucial for the role.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities within Acorn. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.