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- Tasks: Lead a dynamic team of Credit Hire Handlers and drive performance.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Be part of a company recognised for its positive workplace culture and commitment to development.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in motor claims and strong people management skills are essential.
The predicted salary is between 35948 - 45216 £ per year.
Location: Liverpool, office based with hybrid working available
Salary: £35,948 - £45,216 per annum plus the opportunity to achieve an annual bonus of up to 10% of your salary
Job Type: Full Time, Permanent
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
We are seeking an Operational Team Leader within our Credit Hire department to be a pro-active thinker who is highly motivated and leads from the front. Leading a team of Credit Hire Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
What's Involved:
- Lead a team of credit hire handlers within our mitigation department
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
We are looking for people with:
- Experience of motor claims is essential
- Experience in handler and/or managing credit hire claims is desired but not essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Armed Forces Defence employer recognition scheme - Supporting those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Senior Credit Hire Handler, Credit Hire Team Leader, Credit Hire Team Manager, Senior Credit Hire Executive, Credit Hire Supervisor may all be considered.
Credit Hire Team Leader in Liverpool employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Hire Team Leader in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Acorn Insurance. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Credit Hire Team Leaders. Think about how your experience aligns with their needs and be ready to share specific examples of your leadership skills and problem-solving abilities.
✨Tip Number 3
Show off your personality! During interviews, let your passion for the role shine through. Acorn values a culture of openness, so being authentic and relatable can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Credit Hire Team Leader in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Hire Team Leader role. Highlight your experience in motor claims and any leadership roles you've had. We want to see how you can lead a team and drive performance!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them! Whether it’s managing a team or handling credit hire claims, give us examples that demonstrate your abilities and how they align with our values.
Be Authentic: We love authenticity! When writing your cover letter, let your personality shine through. Share why you're passionate about this role and how you can contribute to our culture of openness and trust.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just click that APPLY button!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire claims and motor claims. Familiarise yourself with key terms like indemnity and liability, as well as the specific processes involved in managing these claims. This will show that you're not just a good leader but also someone who understands the technical side of the role.
✨Showcase Your Leadership Style
Prepare to discuss your approach to people management. Think about examples where you've positively influenced team members or fostered a culture of openness and trust. Be ready to share how you handle performance reviews, training, and development, as these are crucial for the Credit Hire Team Leader position.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. They might ask how you'd handle a challenging situation with a team member or a complex claim. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your clear, focused approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges, the company culture, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.