At a Glance
- Tasks: Investigate and manage fraud claims, ensuring accuracy and compliance.
- Company: Dynamic insurance company with a focus on innovation and teamwork.
- Benefits: Up to 35 days holiday, mental health support, hybrid work, and career development.
- Other info: Join a supportive team with opportunities for growth and recognition.
- Why this job: Make a real difference by tackling fraud and enhancing customer service.
- Qualifications: Experience in claims handling and strong negotiation skills required.
The predicted salary is between 26350 - 34800 £ per year.
Location: Sevenoaks or Liverpool (hybrid work).
Salary: £26,350 to £34,800 plus up to £2,000 performance related bonus per annum, once established within your role.
Working Hours: 37.5 hours a week, Monday to Friday 9am – 5:30pm.
About the Role
The Counter Fraud Claims Handler will investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of claims from cradle to grave, adopting a proactive approach and contributing to continuous improvement.
What You’ll Be Doing
- Managing investigations, assessing intelligence, and interacting with investigative service suppliers to achieve the correct case outcome.
- Expeditiously assessing a wide variety of claims/referrals and deciding on the appropriate course of action.
- Accurately interpreting intelligence and using it to drive an appropriate investigation strategy.
- Proactively managing a portfolio of claims, ensuring adherence to claims handling and investigation procedures, company protocols and service level agreements.
- Ensuring output achieves acceptable levels of accuracy and quantity.
- Ensuring strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance.
- Avoiding any claims leakage whilst maximizing savings/repudiations.
- Ensuring strict adherence to agreed counter fraud strategies.
- Responding efficiently to telephone calls into the team/department.
- Contributing to continuous improvement and identifying possible process improvements and initiatives to drive quality referrals into the team.
What We’re Looking For
- Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims.
- Technically sound judgement plus effective portfolio management and file discipline to maintain accuracy of reserves, communications and service levels.
- Excellent organisational skills and ability to work independently with minimum support.
- Strong negotiation and excellent customer service skills.
- Understanding of intelligence and investigative tools available to validate claims.
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims.
Benefits
- Maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support and free counselling available.
- Early access to salary via our internal platform.
- Hybrid working options to support work‑life balance and individual needs.
- Recognition awards, social events and more.
- Career development opportunities through leadership programmes and learning on the go.
Candidates with experience or relevant job titles of Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.
Counter Fraud Claims Handler in Liverpool employer: Acorn Insurance Ltd
Join a dynamic team as a Counter Fraud Claims Handler in either Sevenoaks or Liverpool, where we prioritise employee well-being and professional growth. With a generous holiday allowance, 24/7 mental health support, and hybrid working options, we foster a supportive work culture that values your contributions and encourages continuous improvement. Our commitment to career development through leadership programmes ensures that you can thrive in your role while making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Fraud Claims Handler in Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Acorn Insurance Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Acorn Insurance Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Counter Fraud Claims Handler in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Acorn Insurance Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Acorn Insurance Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Acorn Insurance Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Acorn Insurance Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Acorn Insurance Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
