Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team in the Motor First Party Claims function.
- Company: Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: 35 days' holiday, mental health support, flexible working options, and career growth opportunities.
- Why this job: Join a people-first company that values growth, inclusivity, and teamwork.
- Qualifications: Experience in people management and a proactive approach to leadership.
- Other info: Dynamic workplace culture with recognition awards and social events.
Location: Liverpool, office based
Salary: £34,710 - £37,752 plus an achievable annual bonus of £2500, paid quarterly
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.
About the Role:
We're seeking a proactive and driven Claims Operational Team Leader to lead a team within our Motor First Party Claims function, specializing in accidental damage.
This role requires someone who leads from the front, champions a culture of openness, and delivers results through people focused leadership.
You will also play a key role in ensuring we're there for our customers when they need us the most with speed, ease and understanding.
What you will be doing:
- Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
- Conduct regular one-to-ones, performance reviews and objective setting
- Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
- Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
- Champion continuous improvement and process efficiency within the department
- Collaborate with other team leaders and managers to ensure alignment across departments
- Ability to interpret MI and use data to drive performance
- Monitor claim quality and compliance through regular audit and feedback loops
What we're looking for:
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Previous motor claims experience would be advantageous however not essential
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of; Claims Operations Manager, Incident Reporting Team Leader, Claims Manager, Insurance Claims Team Leader, Insurance Claims Operations Support Supervisor may all be considered.
Claims Operational Team Leader in Liverpool employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operational Team Leader in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Claims Operational Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Acorn is all about openness and teamwork, so think of examples from your past that showcase how you embody these traits. Show them you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Claims Operational Team Leader, you'll need to be persuasive and confident. Grab a friend and do some mock interviews to nail down your responses and body language.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Acorn family. Let’s get you that dream job!
We think you need these skills to ace Claims Operational Team Leader in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Operational Team Leader role. Highlight any leadership experience and your ability to foster a positive team culture, as these are key aspects of the job.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams in the past and how you embody the values we cherish at Acorn.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your approach to problem-solving. We love candidates who can demonstrate a clear, focused, and determined approach to overcoming challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Claims Operational Team Leader role. Familiarise yourself with the key responsibilities like leading a team, coaching, and driving performance. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Style
Since this role requires strong people management skills, be prepared to discuss your leadership style. Share specific examples of how you've fostered a positive team culture or handled HR-related matters. This will demonstrate your ability to lead from the front and champion a culture of openness.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and focused responses that highlight your strengths.
✨Demonstrate Your Customer Focus
The company values customer service highly, so be ready to discuss how you’ve ensured customer satisfaction in previous roles. Share examples of how you’ve responded to customer needs with speed and understanding, as this aligns perfectly with their mission.
