At a Glance
- Tasks: Manage personal injury claims and support less experienced handlers in a dynamic environment.
- Company: Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Competitive salary, up to 35 days holiday, and 24/7 mental health support.
- Other info: Opportunities for career growth in a supportive culture.
- Why this job: Join a growing team and make a real difference in people's lives.
- Qualifications: Experience in handling injury claims and strong organisational skills.
The predicted salary is between 26700 - 34800 £ per year.
Location: Liverpool or Sevenoaks / Hybrid Working
Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly
Job Type: Permanent, Full Time
Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm
When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.
What you will be doing:
- Take accountability for your own performance against set objectives
- Validating all claims for indemnity and fraud
- Providing proactive and correct assessment of liability
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Application of accurate reserves in line with company guidelines
- Assisting with coaching and mentoring of less experienced handlers
- Adherence to best practice and key strategies
- Effective file and portfolio management
- Any other Ad hoc task as the needs of the business dictate
What we’re looking for:
- Ability to work in a culture of openness, trust and respect
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information to result in accurate decision making
- Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
- Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks
Grow with Acorn:
At Acorn Insurance, we’re proud of our Liverpool roots - and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support
Personal Injury Claims Handler in Kent employer: Acorn Insurance Ltd
At Acorn Insurance, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture in Liverpool. Our Customer Service Representative Apprenticeship offers not only a competitive salary but also extensive training and development opportunities, ensuring that you grow both personally and professionally while making a meaningful impact in the insurance industry. Join our enthusiastic team where your contributions are valued, and enjoy a vibrant environment that encourages continuous learning and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Injury Claims Handler in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Personal Injury Claims Handler in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Personal Injury Claims Handler role. Highlight relevant experience, especially in handling motor claims and any exposure to out of jurisdiction claims. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your ability to work in a culture of openness and trust, as that's super important to us.
Showcase Your Decision-Making Skills:In your application, give examples of how you've made accurate decisions in previous roles. We love candidates who can fact-find and analyse information effectively, so don’t hold back on sharing those experiences!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of personal injury claims, especially Third Party claims. Familiarise yourself with the civil procedure rules and be ready to discuss how you would assess liability and manage indemnity spend effectively.
✨Showcase Your Organisational Skills
Since strong organisation skills are key for this role, prepare examples that demonstrate how you've prioritised tasks in previous positions. Think about specific situations where your organisational abilities led to successful outcomes.
✨Be Ready to Coach and Mentor
As you'll be providing support to less experienced handlers, come prepared with examples of how you've mentored or trained others in the past. Highlight your ability to communicate complex information clearly and effectively.
✨Emphasise Your Decision-Making Skills
The role requires accurate decision-making based on fact-finding and analysis. Prepare to discuss a time when you had to make a tough decision regarding a claim, detailing the process you followed and the outcome.
