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- Tasks: Assess and manage insurance claims while providing empathetic support to clients.
- Company: Dynamic insurance firm located in vibrant Liverpool city centre.
- Benefits: Competitive salary, performance bonuses, and a lively work environment.
- Why this job: Kickstart your career in insurance with real impact and growth opportunities.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
- Other info: Enjoy fantastic views and easy access to shops and attractions.
The predicted salary is between 25877 - 25877 £ per year.
Location: Liverpool
Working hours: Full time
Salary: 25,877 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your role.
This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.
What you will be doing:
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA s and KPI s
What we re looking for:
Excellent communication skills and a strong customer focus.
First Response Unit Claims Handler employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Unit Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance sector, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about how you’d respond to scenarios involving customer service and problem-solving, as these are key in this role.
✨Tip Number 3
Show your passion for the industry! When you get the chance to speak with potential employers, let them know why you’re excited about working in insurance and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace First Response Unit Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First Response Unit Claims Handler role. Highlight any relevant experience in insurance or customer service, and don’t forget to mention your skills in handling claims and providing empathetic support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your ability to handle FNOL calls and resolve issues efficiently.
Showcase Your Communication Skills: Since this role involves liaising with clients and external companies, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of a time you resolved a customer issue.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Claims Inside Out
Make sure you understand the basics of claims handling, especially in the context of road traffic incidents. Brush up on key terms like FNOL and FCA guidelines, as this will show your potential employer that you're serious about the role.
✨Empathy is Key
Since you'll be dealing with clients who may be stressed or upset, practice how to convey empathy during your interview. Think of examples where you've helped someone in a tough situation, as this will demonstrate your ability to provide the supportive service they’re looking for.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. This will help you tailor your answers to align with what they’re looking for, and it shows that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to customer service or how they support employee development. It shows that you’re engaged and thinking about your future with them.
