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- Tasks: Assess and manage insurance claims while providing empathetic customer service.
- Company: Acorn Insurance, a leading provider with over 40 years of experience.
- Benefits: Competitive salary, performance bonuses, enhanced leave, and wellbeing support.
- Why this job: Kickstart your career in insurance with comprehensive training and growth opportunities.
- Qualifications: Strong customer service skills and a positive, problem-solving attitude.
- Other info: Join a diverse team in a supportive environment with excellent career prospects.
The predicted salary is between 25877 - 25877 £ per year.
Job Description
As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\\n\\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\\n\\nWe run through walls for our customers and each other\\nWe challenge the status quo\\nWe succeed when we help those around us succeed\\nWe decide quickly when the smart thing to do is use our judgementBenefits:\\n\\n35 days' holiday (including bank holidays) with additional buy/sell options\\n24/7 mental health support & free counselling available\\nGrow with us: Through career fairs, leadership programs, and learning on the go!\\nFlexible benefits, including early access to salary via our internal platform\\nHybrid working options to support work-life balance and individual needs\\nRecognition awards, social events & moreOur Commitment to our colleagues:\\n\\nMindful Employer – championing mental health and well-being\\nDisability Confident Level 1 & 2 – creating accessible, inclusive opportunities\\nMenopause Friendly accredited – supporting every stage of life\\nArmed Forces Covenant signatory – honouring those who serve\\nGreat Places to Work 2024/25 – fostering an engaging and positive workplace culture\\nBest Place to Work for Development – proud to be investing in people's future\\nBest Place to Work for Women – breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach – all rooted in the heart of Liverpool – Grow with Acorn.\\n\\nA Few Things to Know Before You Apply\\n\\nWe're really excited that you're considering joining Acorn!
To help everything go smoothly, here are a couple of things to keep in mind:\\n\\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\\n\\nVisa Requirements\\n\\nBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\\n\\nWe're Here to Support You\\n\\nWe're committed to creating an inclusive, supportive workplace where everyone can flourish.
If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.\\n\\nCandidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered
First Response Unit Claims Handler employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Unit Claims Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Insurance. Understand their values, culture, and what they stand for. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and problem-solving abilities, as these are key for the First Response Unit Claims Handler role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Show your empathy and positive attitude, as these traits are essential for connecting with clients who have been involved in road traffic incidents.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace First Response Unit Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the role of a First Response Unit Claims Handler. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how your empathetic nature makes you a great fit for handling claims. Let us see your personality!
Showcase Relevant Experience: If you've got experience in customer service or claims handling, make it front and centre. We want to know how you've tackled challenges and provided excellent service in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Acorn Insurance.
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Claims Inside Out
Familiarise yourself with the claims process, especially the First Notification of Loss (FNOL) calls. Understand the key terms and conditions of insurance policies so you can confidently discuss how you would assess claims in line with these.
✨Show Your Empathy
Since this role involves dealing with clients who have experienced road traffic incidents, practice expressing empathy during your responses. Think of examples where you've successfully connected with customers and resolved their issues, showcasing your ability to handle challenging situations.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've had to think on your feet and solve problems quickly. Highlight your quick decision-making abilities and how they led to positive outcomes for customers or your team.
✨Be Ready to Discuss Teamwork
This role requires collaboration with various departments. Be prepared to share examples of how you've worked effectively within a team, focusing on your communication skills and how you contribute to a positive team environment.
