Customer Service Representative

As you grow and improve, so will your salary!\\nAchieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards\\nTurning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills\\nHandling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies\\nProviding VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing\\nBeing a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact withWhat We're looking for:\\n\\nMotivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving\\nStrong Communication Skills: You'll be on the phone and webchat – and you're great at explaining things clearly and making customers feel heard and valued\\nEmpathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care\\nGoal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best\\nAttention to Detail: Accuracy matters – and you've got an eye for it when it comes to managing insurance policiesWhy This Opportunity is So Exciting:\\n\\nCareer Growth with Pay Increases: Start with us and watch your career take off!

With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!\\nJoin an Amazing Team: You won't just be another employee – you'll be part of a team that's supportive, friendly, and always pushing each other to be better\\nEndless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up\\nA Fun and Dynamic Environment: This isn't your average job.

With a positive, high-energy vibe, we make work enjoyable while achieving great things togetherGrow with Acorn\\n\\nAt Acorn Insurance, we're proud of our Liverpool roots – and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\\n\\nWe're growing fast, with new opportunities emerging every week.

That growth is largely due to the values we share:\\n\\nWe run through walls for our customers and each other\\nWe challenge the status quo\\nWe succeed when we help those around us succeed\\nWe decide quickly when the smart thing to do is use our judgementBenefits:\\n\\n35 days' holiday (including bank holidays) with additional buy/sell options\\n24/7 mental health support & free counselling available\\nGrow with us: Through career fairs, leadership programs, and learning on the go!\\nFlexible benefits, including early access to salary via our internal platform\\nHybrid working options to support work-life balance and individual needs\\nRecognition awards, social events & moreA Few Things to Know Before You Apply\\n\\nChecks & Clearances\\n\\nAll roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard\\n\\nVisa Requirements\\n\\nBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\\n\\nPlease click the APPLY button to submit your CV for this role.\\n\\nCandidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive may also be considered for this role