Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with their insurance queries via phone, email, and webchat.
- Company: Join Acorn Insurance, a leading specialist in motor insurance with 40 years of experience.
- Benefits: Enjoy 31-35 days of annual leave, company sick pay, and mental health support.
- Why this job: Grow your career with full training and a supportive, inclusive culture.
- Qualifications: Bring a positive attitude, great communication skills, and previous customer service experience.
- Other info: Must have at least one year remaining on your visa; no sponsorship available.
Role: Customer Service Representative Location: Liverpool, Hybrid Salary: £24,255 – £25,876 Plus up to £2,000 performance related bonus per annum, once established within your role. Working hours: 37.5 hours a week, Monday to Friday, between 8:00am and 19:30pm on a three-week rolling rota. 1 in 3 Saturdays 09:00 – 17:30. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Responding to Customer Queries about their insurance policies via phone, email and webchat. Have multiple conversations with different customers on webchat without compromising the quality of the chats. Making changes to customers insurance policies. Provide accurate information to customers about their insurance policy. Dealing with customer queries over direct debit payments. Identifying and assessing customer needs to achieve satisfaction and a one call resolution. Ensure all customer records are updated accurately. Contact customers by phone and email for outstanding documentation. Ensure that all FCA compliance procedures are adhered to at all times. Investigate and resolve customer complaints.What we're looking for: A Positive "can do" attitude. Excellent verbal and written communication skills. Great listening skills. High level of accuracy and attention to detail. Good problem solver. Ability to work in a fast paced environment. Ability to multi-task and manage time effectively. Be able to demonstrate patience and empathy. Excellent customer service skills, incorporating a confident and pleasant telephone manner. Previous Customer Service Experience.About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising eventsAll roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered
Customer Service Representative employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the insurance industry, especially FCA regulations. Understanding these concepts will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be handling customer queries through various channels, being articulate and clear is key to providing excellent service.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your capability to handle complex queries.
✨Tip Number 4
Prepare for a fast-paced environment by practicing multitasking. You may need to manage multiple conversations simultaneously, so being organized and efficient will set you apart.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that match the job description. Emphasize your communication skills, problem-solving abilities, and any previous roles that involved handling customer queries.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and how you embody the 'can do' attitude they are looking for.
Highlight Relevant Experience: In your application, clearly outline any previous customer service roles or experiences that demonstrate your ability to multi-task, manage time effectively, and provide excellent customer service. Use metrics or specific outcomes where possible.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Acorn Insurance Ltd
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to empathize with customers and resolve their issues efficiently.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, be ready to discuss how you ensure that all customer records are updated accurately. You might want to mention any tools or methods you use to maintain high levels of accuracy.
✨Prepare for Multi-tasking Scenarios
Practice how you would manage multiple conversations simultaneously, especially on webchat. Think of strategies that help you maintain quality while handling several customers at once.
✨Understand FCA Compliance
Familiarize yourself with FCA compliance procedures relevant to the insurance industry. Being able to discuss these regulations will show your commitment to adhering to industry standards.
