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For Companies At a Glance
- Tasks: Deliver exceptional customer service and turn complaints into opportunities for wow moments.
- Company: Join Acorn Insurance, a growing leader in the insurance industry with a supportive team.
- Benefits: Enjoy 35 days' holiday, mental health support, and flexible working options.
- Why this job: Kickstart your career with growth opportunities and a fun, dynamic work environment.
- Qualifications: Strong communication skills, empathy, and a passion for customer service.
- Other info: Be part of a team that values collaboration and continuous development.
The predicted salary is between 25877 - 27515 £ per year.
Location: Liverpool - Mersey Chambers with Hybrid Working
Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus
Job Type: Permanent, Full Time
Working hours: Hybrid model with a minimum of 3 days in the office, including three rotating shift patterns:
- Early Shift: 08:30am - 17:00pm
- Mid Shift: 9:00am - 17:30pm
- Late Shift: 10:00am - 18:30pm
What You'll Be Doing:
- Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success.
- Achieving Quality Excellence: Delivering fantastic service will be your superpower.
- Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer.
- Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
- Providing VIP Service to Every Customer: You'll go above and beyond to make their experience amazing.
- Being a Brand Ambassador: You'll proudly represent our brand and values.
What We're Looking For:
- Motivation & Drive: You're passionate about providing exceptional service.
- Strong Communication Skills: You're great at explaining things clearly.
- Empathy & Patience: You can handle tricky situations with grace.
- Goal-Orientated: You love a challenge and take pride in hitting your targets.
- Attention to Detail: Accuracy matters when managing insurance policies.
Why This Opportunity is So Exciting:
- Career Growth with Pay Increases: Start with us and watch your career take off!
- Join an Amazing Team: You'll be part of a supportive and friendly team.
- Endless Development Opportunities: We believe in continuous growth.
- A Fun and Dynamic Environment: We make work enjoyable while achieving great things together.
About Acorn Insurance: At Acorn Insurance, we're proud of our Liverpool roots and how far we've come. We bring over 40 years of specialist insurance expertise to the table.
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance.
- Recognition awards, social events & more.
A Few Things to Know Before You Apply:
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks.
- Visa Requirements: We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa.
Customer Service Representative employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Insurance. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling tricky situations during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy and patience. Share examples of how you've turned complaints into opportunities in the past – this will really impress them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about helping customers and tackling challenges head-on.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your communication skills and any experience you have in handling complaints or providing exceptional service. We love seeing how you can turn tricky situations into opportunities!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experiences and skills. Remember, attention to detail matters, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Acorn Insurance. Understand their values, mission, and what sets them apart in the insurance industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice explaining complex ideas simply and clearly. You might even want to role-play common customer scenarios with a friend to demonstrate your ability to handle queries and complaints with empathy and patience.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and how you handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific examples from your past experiences where you turned a complaint into an opportunity or achieved a challenging goal.
✨Dress the Part and Be Yourself
While it’s important to look professional, don’t forget to let your personality shine through. Dress smartly, but also be comfortable. Remember, they’re looking for someone who fits into their friendly and dynamic environment, so be authentic and let your passion for customer service come across!
