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- Tasks: Deliver top-notch customer service and manage fire & theft claims efficiently.
- Company: Dynamic insurance company focused on employee growth and support.
- Benefits: Up to 35 days holiday, mental health support, and flexible working options.
- Other info: Opportunities for career development and recognition through social events.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and a passion for problem-solving.
The predicted salary is between 28747 - 34913 £ per year.
Location: Liverpool / Sevenoaks
Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays
What you will be doing:
- Aim towards excellent customer service level expectations and take ownership of all inbound communication
- Prompt investigation on the ownership of the vehicle
- Ensuring accurate payment to all Stakeholders on their claims
- Attention to detail on all work done around the total loss aspect of the claim
- Ensure thorough chronological record keeping of all activity within file claim notes
- Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity and identify fraud indicators
What we're looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The Ability to deal with challenging customers and third party insurers
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Customer Service Fire & Theft Claims Handler employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Fire & Theft Claims Handler
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values will help you connect with us and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your customer service skills and problem-solving abilities, which are key for the Customer Service Fire & Theft Claims Handler role.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've connected with customers in challenging situations. We love candidates who can demonstrate a positive can-do attitude and a genuine desire to help others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Fire & Theft Claims Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and experience relevant to the role. We want to see how you connect with people and solve problems, so don’t hold back!
Showcase Your Attention to Detail: Since this role involves a lot of record-keeping and accuracy, be sure to mention any experiences where your attention to detail made a difference. We love candidates who can spot the little things that matter!
Be Yourself: Let your personality shine through in your application. We’re looking for someone with a positive can-do attitude, so don’t be afraid to show us who you are and why you’re passionate about joining our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining StudySmarter!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with customer service principles, especially in handling fire and theft claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
As a Customer Service Fire & Theft Claims Handler, empathy is key. Prepare examples from your past experiences where you've successfully connected with customers or resolved their issues. This will demonstrate your ability to handle challenging situations with care and understanding.
✨Be Ready for Problem-Solving Scenarios
Expect situational questions that test your problem-solving skills. Think of specific instances where you had to make quick decisions or manage difficult customers. Practising these scenarios will help you articulate your thought process during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be prepared to discuss how you ensure accuracy in your work, especially when it comes to record-keeping and assessing claims. Mention any tools or methods you use to stay organised and efficient.