At a Glance
- Tasks: Manage property damage claims and make key decisions to drive down costs.
- Company: Dynamic company in Liverpool focused on employee wellbeing and growth.
- Benefits: Up to 35 days holiday, mental health support, and flexible working options.
- Other info: Enjoy recognition awards, social events, and a commitment to mental health.
- Why this job: Join a supportive team and develop your career while making a real difference.
- Qualifications: Positive attitude, strong organisational skills, and ability to learn quickly.
The predicted salary is between 26937 - 26937 £ per year.
Location: Liverpool
Salary: £26,937 per annum plus bonus potential of up to £1,500 annual bonus after successful probation.
Job Type: Permanent, Full Time
Working Hours: 37.5 hours, Monday to Friday from 9:00 am to 5:30 pm
Responsibilities
- Take ownership of a portfolio of property damage claims
- Investigate and make decisions on indemnity, liability, and quantum
- Actively drive down the cost of claims through the application of accurate and appropriate claim strategies
- Effectively manage file and portfolio
Qualifications
- Ability to learn new skills and adapt to changing requirements
- Positive attitude and growth mindset
- Strong organisational skills and ability to prioritise tasks
- Ability to fact find and analyse information to result in accurate decision making
- Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage
Benefits
- A maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support and free counselling available
- Career development opportunities including career fairs, leadership programs and learning on the go
- Flexible benefits, including early access to salary via internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events and more
- Commitment to Colleagues Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1
Customer Service Claims Handler employer: Acorn Insurance Ltd
As a Customer Service Claims Handler in Liverpool, you will join a supportive and dynamic team that prioritises employee wellbeing and professional growth. With generous benefits such as up to 35 days of holiday, flexible working options, and comprehensive mental health support, our company fosters a positive work culture where your contributions are recognised and valued. We are committed to your career development, offering numerous opportunities for advancement and skill enhancement in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Claims Handler
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Customer Service Claims Handler, especially your ability to manage claims effectively.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. This is key for a role that involves investigating claims and making decisions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Claims Handler role. Highlight any relevant experience you have in claims handling or customer service, and don’t forget to showcase your organisational skills and positive attitude!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at StudySmarter. Mention your growth mindset and how you can adapt to changing requirements – we love that!
Showcase Your Skills:In your application, be sure to highlight your ability to fact-find and analyse information. We’re looking for someone who can make accurate decisions, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll get to see all the benefits we offer, like flexible working options and career development opportunities!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property damage claims and the Civil Procedure Rules. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or claims. This will demonstrate your ability to prioritise and stay organised, which is crucial for a Customer Service Claims Handler.
✨Embrace the Growth Mindset
During the interview, highlight your adaptability and willingness to learn. Share instances where you've tackled new challenges or adapted to changes in your previous roles, as this aligns perfectly with the company's values.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and career development opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
