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- Tasks: Handle customer claims with empathy and professionalism while resolving issues efficiently.
- Company: Join Acorn Insurance, a leading provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy enhanced annual leave, wellbeing support, and a flexible benefits platform.
- Why this job: Be part of a supportive team culture that values diversity and personal growth.
- Qualifications: Excellent customer service skills and a positive attitude are essential; experience is a plus.
- Other info: Full training provided, with a start date of 11th August 2025.
Job Title: Customer Service Claims Handler
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Location: Liverpool
Salary: £25,877 to £32,702 Plus up a performance related bonus of £1500 per year, £375 paid quarterly, eligible for consideration after successful completion of probation
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm
In the role of Claims handler, you will effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement. You will also ensure indemnity spend is minimised by commercial decision making.
What you will be doing:
Accountability for own performance against set objectives.
Validate all claims for indemnity and fraud.
Proactive and correct assessment of liability.
Accurate quantum assessment of claims presented using the relevant tools available to assist.
Application of accurate reserves in line with company guidelines.
Adherence to best practice and key strategies.
Effective file and portfolio management.
Any other Ad hoc task as the needs of the business dictateWhat we\’re looking for:
Ability to work in a culture of openness, trust, and respect.
Strong organisation skills with the ability to prioritise tasks.
Ability to fact find and analyse information to result in accurate decision making.
Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risksGrow with Acorn:
At Acorn Insurance, we\’re proud of our Liverpool roots – and even prouder of how far we\’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we\’ve grown into a national leader, now employing 1,700+ people across the UK andreached a milestone £750 million in total value of insurance policies written in 2024.
We\’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgementBenefits:
35 days\’ holiday (including bank holidays) with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & moreOur Commitment to our colleague\’s:
These aren\’t just words – they\’re the principles we live by. And we\’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
Mindful Employer – championing mental health and wellbeing
Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
Menopause Friendly accredited – supporting every stage of life
Armed Forces Covenant signatory – honouring those who serve
Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
Best Place to Work for Development – proud to be investing in people\’s future
Best Place to Work for Women – breaking down barriers to women\’s career progressionIf you\’re looking for a company with a strong culture, real career progression, and a people-first approach – all rooted in the heart of Liverpool – Grow with Acorn.
A Few Things to Know Before You Apply
We\’re really excited that you\’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we\’re not able to offer visa sponsorship.We\’re Here to Support You
We\’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you\’re part of the team-just let us know. Whether it\’s flexible hours, adapted equipment, or a bit of extra support, we\’ll work with you to make sure you can do your best work. xiskglj Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager may all be considered
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly motor claims. Understanding common terms and processes will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for handling difficult situations and complaints, which are key aspects of the Customer Service Claims Handler position.
✨Tip Number 3
Network with professionals in the insurance sector through platforms like LinkedIn. Connecting with current employees at Acorn Insurance or similar companies can provide insights into the company culture and expectations.
✨Tip Number 4
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues, as this will highlight your quick thinking and positive attitude, both of which are essential for this role.
We think you need these skills to ace Customer Service Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any claims handling skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to empathise with clients. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: Emphasise your problem-solving abilities, IT skills, and communication strengths. These are crucial for the role, so provide examples of how you've used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Acorn Insurance Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or resolved customer complaints, as this will demonstrate your ability to provide an empathetic and professional service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you had to think on your feet and solve problems quickly. The role requires a fast-paced problem-solving ability, so showcasing your quick thinking in past roles will be beneficial.
✨Familiarise Yourself with Claims Handling
Even if you don't have direct experience in claims handling, it’s a good idea to research the basics of the process. Understanding terms like First Notification of Loss (FNOL) and the importance of adhering to policy terms will show your commitment to learning and adapting.
✨Exude a Positive Attitude
Your attitude can make a significant difference in the interview. Approach the conversation with enthusiasm and a 'can-do' mindset. Employers are looking for candidates who are motivated self-starters and passionate about being part of a team.
