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- Tasks: Handle customer claims proactively and manage files effectively.
- Company: Join a supportive company that values openness, trust, and respect.
- Benefits: Enjoy 31+ days of leave, performance bonuses, and wellness support.
- Why this job: Make impactful decisions while growing in a dynamic environment.
- Qualifications: Strong organizational skills and knowledge of civil procedure rules required.
- Other info: Opportunities for self-development and participation in charity events.
Role: Customer Service Claims Handler
You could be just the right applicant for this job Read all associated information and make sure to apply.
Location: Liverpool
Working hours: 37.5 hours per week, 7.5 hours a day. Rotating shifts between 8am-8pm Monday-Friday, with occasional weekend work. (Full time)
Salary: £24,255 starting salary, plus an achievable performance-related bonus, paid quarterly once established within your role.
Our Claims Division is looking for empathetic individuals to provide support to our customers
Advert:
Our Claims Division is looking for empathetic individuals to provide support to our customers at a time when they need us the most. We are looking for people with who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company.
You will be responsible for assisting our policyholders with insurance claims providing the very highest standards of customer service, ensuring that each incident is handled with appropriate time scales and professional manner..
What you will be doing:
Proactively manage a portfolio of policyholder claims through to settlement.
Complete thorough indemnity investigations out on all cases
Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
Ensure that all validated claims are processed within the agreed SLA\’s
Provide excellent customer service level expectations, taking ownership of all inbound communication
Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
Maintain effective diary management to reduce settlement time
Expertly assess policy indemnityWhat we\’re looking for:
Strong customer service skills
Attention to detail
Motivated self-starter
Confident and persuasive communicator
PC literate with excellent administration and processing skillsAbout Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.Reward, Recognition and Culture:
Long Service Award paid on 5,10- and 15-years\’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events.All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered
Customer Service Claims Handler employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Claims Handler
✨Tip Number 1
Familiarize yourself with the civil procedure rules, especially regarding offers and acceptances. This knowledge will not only help you in the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Showcase your organizational skills by preparing examples of how you've effectively managed multiple tasks or claims in previous roles. This will highlight your ability to prioritize and handle a busy workload.
✨Tip Number 3
Be ready to discuss your approach to fact-finding and decision-making. Prepare specific instances where your analytical skills led to successful outcomes in claims handling or similar situations.
✨Tip Number 4
Emphasize your ability to work in a culture of openness and trust. Think of examples where you contributed to a positive team environment or resolved conflicts effectively, as this aligns with our company values.
We think you need these skills to ace Customer Service Claims Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Claims Handler position. Understand the key responsibilities, such as proactive claims settlement and effective file management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in claims handling or customer service. Mention specific examples where you demonstrated strong organizational skills and the ability to prioritize tasks effectively.
Showcase Analytical Skills: Since the role requires fact-finding and accurate decision-making, include examples of how you've successfully analyzed information in past roles. This could be through resolving customer issues or managing claims.
Express Cultural Fit: The company values a culture of openness, trust, and respect. In your application, convey your alignment with these values by sharing experiences that demonstrate your ability to work collaboratively and maintain accountability for your performance.
How to prepare for a job interview at Acorn Insurance Ltd
✨Understand the Claims Process
Make sure you have a solid understanding of the claims process, especially in relation to motor claims. Be prepared to discuss how you would validate claims for indemnity and fraud, as this will demonstrate your knowledge and proactive approach.
✨Showcase Your Organizational Skills
Highlight your strong organizational skills during the interview. Discuss specific examples of how you've effectively managed files and portfolios in previous roles, and how you prioritize tasks to meet objectives.
✨Demonstrate Analytical Thinking
Prepare to showcase your ability to fact-find and analyze information. You might be asked situational questions where you need to make decisions based on provided data, so practice articulating your thought process clearly.
✨Familiarize Yourself with Civil Procedure Rules
Since knowledge of civil procedure rules is important for this role, brush up on these regulations, particularly regarding offers, acceptances, and litigation risks. Being able to discuss these topics confidently will set you apart from other candidates.
