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- Tasks: Deliver exceptional customer service across various channels and support account management.
- Company: Join a dynamic team focused on quality customer experiences.
- Benefits: Competitive salary, performance bonuses, and a supportive work environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for growth in a collaborative and innovative culture.
The predicted salary is between 25877 - 27515 £ per year.
Location: Halesowen (B62)
Salary: £25,877 - £27,515 + up to £2000 Performance related bonus
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm.
About the Role: As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What you will be doing:
- Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
- Use My Policy systems to enter customer data to a high standard of accuracy.
- Validate and process new customer accounts assisting customers with any account related enquiries.
- Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
- Work collaboratively with your peer group and other colleagues sharing best practice.
- Seek opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
- Provide administrative support to ensure activities related to customer’s accounts are carried out in a timely manner and records are maintained.
- Establish and communicate high standards of customer service in line with the company’s values and culture.
- Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
- Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
- Contribute to an open and honest culture within teams through collaborative and supportive working.
- Support a culture of continuous improvement for Customer experience, and operating systems.
- Liaise with relevant stakeholders across the business to instigate and influence positive change.
What we’re looking for:
- Strong Communicator
- Effective decision maker in a fast-paced environment
- Individuals who have a passion and commitment to providing quality Customer Service
- Team Player
- Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
- Pro-active and well organised
- Adaptable
- Computer literate and proficient in MS Office suite
- Accuracy and attention to detail
- A desire to develop own skill sets
Additional Information: All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.
Customer Service Advisor employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a strong communicator. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve turned a challenging situation into a positive outcome. This will impress interviewers and show you’re ready for the fast-paced environment.
✨Tip Number 4
Be proactive! If you see an opportunity to add value or improve customer experience, don’t hesitate to share your ideas during the interview. It shows you’re not just a team player but also someone who thinks ahead.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can provide top-notch customer service.
Show Off Your Skills: Don’t be shy about showcasing your decision-making abilities and how you handle fast-paced environments. Use specific examples from your past roles to demonstrate your adaptability and organisational skills.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone in your application can help us see how you’d fit into our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the job description and think about how your skills align with the responsibilities listed. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or colleagues, especially in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of specific examples where you've successfully handled customer inquiries or resolved issues. This will help you illustrate your decision-making process and adaptability in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
