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- Tasks: Lead and develop a team in the Motor First Party Claims function.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy 35 days holiday, mental health support, and hybrid working options.
- Why this job: Make a real impact by fostering a positive team culture and driving performance.
- Qualifications: People management experience and strong communication skills are essential.
- Other info: Be part of a growing company committed to inclusivity and employee development.
The predicted salary is between 34710 - 37752 £ per year.
Location: Liverpool, office based
Salary: £34,710 - £37,752 plus an achievable annual bonus of £2,500, paid quarterly
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week – Monday to Friday. Rotating shifts between 8am and 6pm, plus 1 in 5 Saturdays 9am–5pm.
About the Role: We are seeking a proactive and driven Claims Operational Team Leader to lead a team within our Motor First Party Claims function, specialising in accidental damage. This role requires someone who leads from the front, champions a culture of openness, and delivers results through people-focused leadership. You will also play a key role in ensuring we are there for our customers when they need us the most with speed, ease and understanding.
What you will be doing:
- Lead, coach and develop a team of first party claims handlers to meet and exceed performance measures.
- Conduct regular one-to-ones, performance reviews and objective setting.
- Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth.
- Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc).
- Champion continuous improvement and process efficiency within the department.
- Collaborate with other team leaders and managers to ensure alignment across departments.
- Ability to interpret MI and use data to drive performance.
- Monitor claim quality and compliance through regular audit and feedback loops.
What we are looking for:
- Proven ability to positively influence team members through a culture of openness, trust and respect to achieve optimum performance.
- To lead by example and endorse the company behaviours and values.
- Previous motor claims experience would be advantageous however not essential.
- Highly motivated self-starter.
- Clear, focused and determined approach to problem solving.
- Authoritative manner with ability to listen.
- Persuasive, strong and confident communication skills.
- People Management experience essential.
Benefits:
- 35 days holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
Our Commitment to our colleagues:
- Mindful Employer – championing mental health and wellbeing.
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
- Menopause Friendly accredited – supporting every stage of life.
- Armed Forces Covenant signatory – honouring those who serve.
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
- Best Place to Work for Development – proud to be investing in people's future.
- Best Place to Work for Women – breaking down barriers to women's career progression.
A Few Things to Know Before You Apply: We are really excited that you are considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
- Checks & Clearances – All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Visa Requirements – Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we are not able to offer visa sponsorship.
- Candidates with experience or relevant job titles of Claims Operations Manager, Incident Reporting Team Leader, Claims Manager, Insurance Claims Team Leader, Insurance Claims Operations Support Supervisor may all be considered.
Claims Operational Team Leader employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operational Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at Acorn Insurance on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Claims Operational Team Leader role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and claims management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your people management experience! Be ready to discuss specific examples of how you've led teams, fostered a positive culture, and driven performance. This will resonate well with what Acorn is looking for in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Acorn family.
We think you need these skills to ace Claims Operational Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Operational Team Leader role. Highlight any leadership experience and your ability to foster a positive team culture, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for leading teams and driving performance. Don’t forget to mention how you align with our values at Acorn Insurance.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a clear, focused approach to problem-solving, especially in a claims environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Acorn Insurance!
How to prepare for a job interview at Acorn Insurance Ltd
✨Know Your Claims Stuff
Make sure you brush up on your knowledge of motor claims, especially accidental damage. Even if you don't have direct experience, understanding the basics will show that you're proactive and eager to learn.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to foster a positive culture and drive performance through coaching and support. This is key for the Claims Operational Team Leader role!
✨Be Data Savvy
Since the role involves interpreting MI and using data to drive performance, be ready to discuss how you've used data in previous roles. Bring specific examples of how data-driven decisions improved outcomes.
✨Emphasise Communication Skills
Strong communication is crucial for this position. Think of instances where you've effectively communicated with team members or customers, especially in challenging situations. This will demonstrate your persuasive and confident communication style.
