Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle third party intervention claims and communicate with claimants effectively.
- Company: Acorn Insurance is a leading specialist in motor insurance with 40 years of experience.
- Benefits: Enjoy 31-35 days annual leave, company sick pay, and discounts on high street vouchers.
- Why this job: Join a supportive team culture that values diversity and offers career growth opportunities.
- Qualifications: Experience in claims or transferable skills; strong communication and analytical abilities required.
- Other info: Full training provided; must have at least one year left on your visa.
The predicted salary is between 19800 - 25200 £ per year.
We are currently looking for a proactive person to join the Claims team. This is the ideal role for someone who is comfortable within a fast-paced environment and comfortable with troubleshooting and implementing process improvement.
Reporting to the Intervention and Hire Monitoring Team Leader, the Third Party Intervention Handler will effectively handle a portfolio of third party intervention claims, encompassing third party property damage, mobility and personal injury. You will contact all non-fault claimants and convert them into our services, in order to reduce indemnity spend.
What you will be doing:
- Contacting all potential claimants in a timely manner, accurately assessing their needs and offering our services in respect of repairs, hire and injury, where applicable.
- Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear.
- Ensuring potentially fraudulent claims are identified and appropriately referred.
- Application of accurate reserving.
- Ensuring accurate notes are added and updated on our system.
- Ensuring effective communication to policyholders and claimants.
- Effective use of diary to minimise claims lifecycle and indemnity spend.
- Applying thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services.
- Expertly assessing policy indemnity & liability.
- Identification of fraud indicators.
- Application of reserving philosophy.
- Be proficient in the use and application of intelligence systems.
- Ability to interrogate expert reports to ensure the most economical settlement of the claim.
What we’re looking for:
- Proven experience in a claims environment or within a role with transferrable skills.
- Persuasive, strong and confident communicator (verbally & written).
- Ability to fact find and analyse information to result in accurate decision making.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter.
- Ability to work as part of a team & achieve results together.
- Strong customer service skills.
- PC literate with excellent administration and processing skills.
- Cert CII qualified or working towards, or sound experience in a claims or sales environment.
At Acorn Insurance, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are.
Why Acorn Insurance?
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
- Additional Buy & Sell Holidays.
- Company Sick Pay Scheme.
- Company Paid Maternity & Paternity Leave.
- Generous Company Pension Scheme.
- Perk Box Online & High Street vouchers and discounts.
- Fresh fruit deliveries twice a week.
- £250 Refer a friend bonus.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames.
- Free self-development & qualifications via Magpie Learning.
- A comprehensive Mental Health support with a wide network of mental health first aiders and free counselling sessions.
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
Third Party Intervention Handler employer: Acorn insurance & Financial Services LTD
Contact Detail:
Acorn insurance & Financial Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Intervention Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially regarding third party interventions. Understanding the nuances of property damage and personal injury claims will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Third Party Intervention Handler, you'll need to persuade claimants effectively, so practice articulating your points clearly and confidently.
✨Tip Number 3
Network with professionals in the insurance industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role at Acorn Insurance.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've successfully handled challenging situations in previous roles. This will showcase your initiative and ability to think on your feet, which is crucial for this position.
We think you need these skills to ace Third Party Intervention Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling or transferable skills. Emphasise your communication abilities and any previous roles where you demonstrated problem-solving and process improvement.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role of Third Party Intervention Handler. Mention specific aspects of the job description that resonate with you, such as your ability to assess needs and communicate effectively with claimants.
Showcase Relevant Skills: Clearly outline your skills that align with the job requirements, such as persuasive communication, analytical thinking, and customer service. Provide examples from past experiences where you successfully used these skills.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Acorn insurance & Financial Services LTD
✨Show Your Proactive Side
As a Third Party Intervention Handler, being proactive is key. During the interview, share examples of how you've taken initiative in past roles, especially in fast-paced environments. This will demonstrate your ability to handle claims efficiently.
✨Communicate Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would approach contacting claimants and persuading them to use the company's services.
✨Demonstrate Analytical Skills
The job requires assessing claims and making accurate decisions. Prepare to discuss situations where you've had to analyse information and make informed choices. Highlight any experience with identifying fraud indicators or managing claims effectively.
✨Emphasise Teamwork
While individual initiative is important, teamwork is equally vital. Be ready to talk about how you've collaborated with others to achieve results. Share specific examples of how you've contributed to team success in previous roles.
