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- Tasks: Engage with customers to renew policies and handle queries in a fast-paced environment.
- Company: Join a friendly, target-driven team that values positivity and teamwork.
- Benefits: Enjoy hybrid working, competitive salary, and performance-related bonuses up to £2,000.
- Why this job: Grow your career with full training and coaching in a supportive atmosphere.
- Qualifications: Strong IT skills and a passion for customer service are essential.
- Other info: Work 37.5 hours a week, including one Saturday every three weeks.
The predicted salary is between 24255 - 25876 £ per year.
Role: Renewals Agent Location: Liverpool, Hybrid Working hours: 37.5 hours per week 09:00am – 17:30pm, 1 in 3 Saturdays 09:00am – 17:30pm Salary : £24,255 – £25,876 plus up to £2,000 performance related bonus per annum The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Reviewing an allocated renewal invite list Invite policies compliantly. Check policy data accuracy Ensure client records are updated appropriately Review a fair analysis of the market Handling Inbound & Outbound Calls Renew Policies motor policies compliantly Auto Renew motor policies compliantly Sell Added Value Products Compliantly Respond to Customer Renewal Queries What we’re looking for: Excellent IT …
Renewals Agent employer: Acorn insurance & Financial Services LTD
Contact Detail:
Acorn insurance & Financial Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Agent
✨Tip Number 1
Familiarize yourself with FCA regulations and compliance standards relevant to the renewals process. This knowledge will not only help you in your role but also demonstrate your commitment to understanding the industry during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling inbound and outbound calls. Role-playing different customer scenarios can prepare you for the fast-paced environment and show your potential employer that you're ready to engage with customers effectively.
✨Tip Number 3
Research common customer queries related to policy renewals and think about how you would address them. Being able to discuss these during your interview will highlight your proactive approach and customer service mindset.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where you collaborated with others to achieve a goal. Since teamwork is part of our company culture, demonstrating this ability will make you a more attractive candidate.
We think you need these skills to ace Renewals Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Renewals Agent position. Understand the key responsibilities and required skills, such as customer service and sales abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in sales or customer service roles. Provide specific examples of how you've successfully handled customer queries or achieved sales targets.
Showcase Your Skills: Demonstrate your IT proficiency and ability to work in a fast-paced environment. Mention any relevant software or tools you are familiar with that could be beneficial for the Renewals Agent role.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company culture. Mention why you are a good fit for the team and how you can contribute to their success.
How to prepare for a job interview at Acorn insurance & Financial Services LTD
✨Show Your Sales Skills
Since the Renewals Agent role is sales-focused, be prepared to demonstrate your sales techniques. Share specific examples of how you've successfully closed deals or handled objections in previous roles.
✨Understand the FCA Regulations
Familiarize yourself with the FCA regulations relevant to the insurance industry. This knowledge will not only impress the interviewers but also show that you are serious about compliance and customer service.
✨Highlight Teamwork Experience
Teamwork is a key part of the company culture. Be ready to discuss instances where you've worked effectively in a team, especially in high-pressure situations, to achieve common goals.
✨Prepare for Customer Scenarios
Expect to be asked about how you would handle specific customer queries or complaints. Practice your responses to common scenarios to showcase your problem-solving skills and customer service orientation.
