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- Tasks: Be the first point of contact for customers, providing top-notch service and support.
- Company: Join a dynamic team in the fast-paced insurance sector, where every day is unique.
- Benefits: Enjoy a competitive salary, performance bonuses, and a vibrant city center location.
- Why this job: Kickstart your career in insurance with training and a supportive work culture focused on empathy.
- Qualifications: Excellent customer service skills and a passion for helping others are essential.
- Other info: Flexible working hours with a rolling rota, perfect for balancing studies or other commitments.
The predicted salary is between 24255 - 25876 £ per year.
The First Notification of Loss department is a fast paced and energetic department where no two days are the same and customer service is key. We are looking for people with excellent customer service, response, and resolution skills, who will treat our customer fairly with empathy and respect. As a Customer Service Claims Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house. Customer Service Claims Handler is a fantastic role to start or enhance your career in the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. THE START DATE FOR THIS ROLE WILL BE FEBRUARY 10TH 2025 Role: Customer Service Claims Handler Location: Liverpool Salary: £24,255 to £25,876 OTE* plus up to £4,200 performance related bonus per annum, once established within your role. Working hours: You will be working 37.5 hours per week over 5 days (7.5 hours per day) between Monday to Sunday. Monday to Friday hours will be between 8:00am and 8:00pm on a rolling rota. Saturday and Sunday hours will be between 9:00am and 5:30pm and will be once every 3 week…
First Response Unit - FRU Handler employer: Acorn insurance & Financial Services LTD
Contact Detail:
Acorn insurance & Financial Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Unit - FRU Handler
✨Tip Number 1
Familiarize yourself with common customer service scenarios in the insurance sector. Understanding typical claims processes and customer concerns will help you respond effectively during interviews.
✨Tip Number 2
Practice your empathy and communication skills. Role-playing different customer interactions can prepare you to handle various situations with care and respect, which is crucial for this role.
✨Tip Number 3
Research the company culture and values of StudySmarter. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits the team.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the role and the company. This shows that you are proactive and genuinely interested in contributing to the team.
We think you need these skills to ace First Response Unit - FRU Handler
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Claims Handler. Highlight your customer service experience and any relevant skills that align with the fast-paced environment described in the job listing.
Show Empathy and Respect: In your application, emphasize your ability to treat customers fairly and with empathy. Provide examples from your past experiences where you successfully resolved customer issues while maintaining a respectful approach.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the role. Focus on your communication skills, problem-solving abilities, and any previous experience in customer service or claims handling.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention why you are interested in starting or enhancing your career in the insurance sector.
How to prepare for a job interview at Acorn insurance & Financial Services LTD
✨Showcase Your Customer Service Skills
Since this role emphasizes excellent customer service, be prepared to share specific examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Highlight your ability to empathize and treat customers with respect.
✨Demonstrate Adaptability
The First Notification of Loss department is fast-paced and dynamic. Be ready to discuss how you've adapted to changing situations in previous roles. This could include handling unexpected challenges or learning new processes quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Practice responding to hypothetical scenarios related to customer claims and how you would handle them. This will show your critical thinking and response skills.
✨Research the Company and Role
Familiarize yourself with the company’s values and the specifics of the Customer Service Claims Handler role. Understanding their approach to customer service will help you align your answers with what they are looking for.
