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- Tasks: Lead and mentor a team of First Notification of Loss Handlers.
- Company: Join a dynamic team in Liverpool focused on performance management and development.
- Benefits: Earn a competitive salary plus bonuses, with a structured work schedule.
- Why this job: Make an impact through coaching while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team management and knowledge of liability and indemnity is essential.
- Other info: Work Monday to Friday with occasional weekends; enjoy a collaborative team culture.
The predicted salary is between 29301 - 32801 £ per year.
In the role as a FNOL Team Leader you will to be responsible for performance management of your team. You will identify trends and development arears and be able to drive performance through mentoring and coaching. You will be the main referral point for your team where you will be able to demonstrate your knowledge and experience in arears such as liability and indemnity. Role: FNOL Team Leader Location: Liverpool Working hours: Monday to Friday on rota basis 8.00am – 8.00pm, 1 in 4 Weekends 9.00am-5.00pm – 37.5hours a week Salary: £29301 – £32801 per annum plus the opportunity to earn bonus of £6000 paid on a quarterly basis What you will be doing: Lead a team of First Notification of Loss Handlers Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge …
First Response Team Leader employer: Acorn insurance & Financial Services LTD
Contact Detail:
Acorn insurance & Financial Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Team Leader
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to a FNOL Team Leader. Understanding how performance is measured will help you demonstrate your ability to drive results and improve team performance during the interview.
✨Tip Number 2
Highlight your experience in mentoring and coaching others. Be prepared to share specific examples of how you've successfully developed team members in previous roles, as this will be crucial for the position.
✨Tip Number 3
Stay updated on industry trends related to liability and indemnity. Showing that you are knowledgeable about current practices and challenges in the field will set you apart as a candidate who can lead effectively.
✨Tip Number 4
Prepare to discuss your approach to performance management and how you handle difficult situations with team members. Being able to articulate your strategies for maintaining team morale and productivity will be key in the selection process.
We think you need these skills to ace First Response Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the FNOL Team Leader position. Understand the key responsibilities, such as performance management and mentoring, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in team leadership, performance management, and any relevant knowledge in liability and indemnity. Use specific examples to demonstrate your skills.
Showcase Your Coaching Skills: Since the role involves mentoring and coaching, include examples of how you've successfully developed team members in previous positions. This will show that you have the necessary skills to drive performance.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's values and how your background aligns with their needs. Mention your enthusiasm for the role and how you can contribute to the team's success.
How to prepare for a job interview at Acorn insurance & Financial Services LTD
✨Showcase Your Leadership Skills
As a FNOL Team Leader, you'll need to demonstrate your ability to manage and mentor a team. Prepare examples of how you've successfully led teams in the past, focusing on performance management and coaching.
✨Understand Key Performance Indicators
Familiarize yourself with the key performance indicators relevant to the role. Be ready to discuss how you would monitor and drive performance through effective management practices.
✨Demonstrate Technical Knowledge
Since the role requires a strong understanding of liability and indemnity, brush up on these topics. Be prepared to answer technical questions and explain how you would impart this knowledge to your team.
✨Prepare for Behavioral Questions
Expect questions that assess your people management skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your experience in handling staff welfare, training, and development.
