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- Tasks: Lead a team of Recovery Handlers and manage performance.
- Company: Join a dynamic team in the Recoveries & ULR Department in Liverpool.
- Benefits: Enjoy a competitive salary, annual bonus, and potential hybrid work options.
- Why this job: Be a proactive leader in a culture of openness and development.
- Qualifications: Experience in people management and performance auditing is essential.
- Other info: Office-based role with a supportive team environment.
The predicted salary is between 33000 - 36000 £ per year.
We are seeking an Operational Team Leader within our Recoveries & ULR Department to be a pro-active thinker who is highly motivated and leads from front. Leading a team of Recovery Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team. Job title: Operational Team Leader (Recoveries & ULR Department) Location: Liverpool, office based with potential hybrid working Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm Salary: £33,000 – £36,000 plus an achievable annual bonus of £2500 paid quarterly What you will be doing: Lead a team of Recoveries/Recovery Litigation Handlers Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making Act as a key link between Panel Lawyers and the business, from case management progression Impart …
Claims Operational Team Leader employer: Acorn insurance & Financial Services LTD
Contact Detail:
Acorn insurance & Financial Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operational Team Leader
✨Tip Number 1
Familiarize yourself with the key responsibilities of an Operational Team Leader in the Recoveries & ULR Department. Understand the nuances of performance management and how to effectively lead a team, as this will be crucial in demonstrating your leadership capabilities during the interview.
✨Tip Number 2
Highlight your experience in people management and team development. Be prepared to discuss specific examples of how you've successfully managed a team, handled performance reviews, and implemented training programs that improved team efficiency.
✨Tip Number 3
Research the company culture at StudySmarter and think about how you can contribute to a culture of openness. Prepare to share your thoughts on fostering a positive work environment and how you would encourage open communication within your team.
✨Tip Number 4
Be ready to discuss your approach to quality auditing and data analysis. Since the role involves undertaking handler audits and identifying trends, showcasing your analytical skills and attention to detail will set you apart from other candidates.
We think you need these skills to ace Claims Operational Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Operational Team Leader position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Leadership Experience: In your CV and cover letter, emphasize any previous leadership roles or experiences where you successfully managed a team. Provide specific examples of how you drove performance and developed team members.
Showcase Relevant Skills: Make sure to showcase skills that align with the job requirements, such as performance management, quality auditing, and effective communication. Use concrete examples to demonstrate how you've applied these skills in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are a good fit for the team and how your values align with their culture of openness and development.
How to prepare for a job interview at Acorn insurance & Financial Services LTD
✨Show Your Leadership Skills
As a potential Operational Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams in the past, focusing on your proactive approach and ability to motivate others.
✨Understand Performance Management
Familiarize yourself with performance management techniques, as this role involves managing staff performance. Be prepared to discuss how you would handle performance reviews, training needs, and any disciplinary procedures.
✨Highlight Your Analytical Skills
Since the position requires auditing and analyzing trends, be ready to talk about your analytical skills. Provide examples of how you've used data to drive decisions or improve team performance in previous roles.
✨Communicate Effectively
Effective communication is key in this role, especially when acting as a link between lawyers and the business. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would facilitate communication within your team.
