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- Tasks: Lead our First Party Claims team, focusing on motor claims like Accidental Damage and Theft.
- Company: Join Acorn, a company dedicated to creating happy customers and a supportive work environment.
- Benefits: Enjoy hybrid working options and a collaborative culture that values innovation and teamwork.
- Why this job: Make a real impact by improving customer experiences and driving strategic solutions in claims management.
- Qualifications: Experience in claims management and a strong leadership mindset are essential for this role.
- Other info: This position requires some travel to our Sevenoaks site and other partners.
The predicted salary is between 36000 - 60000 £ per year.
We’re recruiting for an experienced leader to join our First Party Claims team, steering the ship of our motor claims operation responsible for Accidental Damage, Fire and Theft customer claims! This will be a solutions-focused role, where you will develop and drive strategy to create: Happy customers – helping them when they need us the most with speed, ease and understanding A supportive and inclusive working environment An empowered team proud of their work at Acorn Mastery over our claims budget and indemnity spend Reporting into the Head of First Party Claims, you will be collaborative and innovative, taking a values-driven approach to align your operation to departmental goals and standards – never losing sight of the bigger picture and the importance of continuous coaching and process improvement. You’ll also need to operate with a keen eye for spotting cost-controlling gems—like recoveries, indemnity, and fraud – a key to our success. In this role you will be a manager who leaders from the front – being hands-on, motivating and committed to a quality-first mindset with a focus on creating good outcomes for our customers and our people. ? Role: First Party Claims Manager Location: Liverpool office based with hybrid working available – some travel required to our Sevenoaks site and other claims partners from time to time Working hours:
Claims Manager employer: Acorn insurance & Financial Services LTD
Contact Detail:
Acorn insurance & Financial Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager
✨Tip Number 1
Familiarize yourself with the latest trends and challenges in the motor claims industry. Understanding the nuances of Accidental Damage, Fire, and Theft claims will help you demonstrate your expertise during discussions.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully motivated teams in previous roles. Highlighting your hands-on approach and commitment to quality outcomes will resonate well with us.
✨Tip Number 3
Be ready to discuss your strategies for cost control and fraud detection. We value innovative thinkers who can spot opportunities for improvement and drive efficiency within the claims process.
✨Tip Number 4
Prepare to articulate your vision for creating a supportive and inclusive work environment. We are looking for someone who aligns with our values and can foster a culture of empowerment and collaboration.
We think you need these skills to ace Claims Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Manager position. Understand the key responsibilities and required skills, such as leadership, strategy development, and cost control.
Tailor Your CV: Customize your CV to highlight relevant experience in claims management, customer service, and team leadership. Use specific examples that demonstrate your ability to create happy customers and drive process improvements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Emphasize your solutions-focused approach and how you align with the company's values and goals. Mention your experience in managing budgets and improving operational efficiency.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Acorn insurance & Financial Services LTD
✨Show Your Leadership Skills
As a Claims Manager, you'll need to demonstrate your leadership abilities. Share examples of how you've successfully led teams in the past, focusing on motivating and empowering your team members to achieve their best.
✨Emphasize Customer-Centric Solutions
Highlight your experience in creating solutions that prioritize customer satisfaction. Discuss specific strategies you've implemented to improve customer experiences during claims processes, showcasing your understanding of their needs.
✨Discuss Cost Control Strategies
Be prepared to talk about your approach to managing budgets and controlling costs. Provide examples of how you've identified and implemented cost-saving measures while maintaining quality service.
✨Demonstrate Continuous Improvement Mindset
Illustrate your commitment to continuous improvement by sharing instances where you've identified areas for process enhancement. Explain how you foster a culture of feedback and coaching within your team to drive better outcomes.
