Total Loss Claims Handler

Role: Total Loss Claims Handler Location: Liverpool Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 4 Saturdays Salary: £25,877 plus a performance related bonus of up to £1,500 annually (paid quarterly and subject to passing probation) Our Total Loss Department is looking for conscientious and empathetic individuals to provide support to our customers at a time when they need us the most. We are looking for people with who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company. You will be responsible for assisting our policyholders with insurance claims providing the very highest standards of customer service, ensuring that each incident is handled with appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement. Complete thorough indemnity investigations out on all cases Work closely with the in-house engineers to guarantee a fair settlement with the policyholder Ensure that all validated claims are processed within the agreed SLA\’s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and pro…