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For Companies At a Glance
- Tasks: Engage with clients, quote new business, and maintain relationships while meeting targets.
- Company: Join a dynamic team in Formby, dedicated to providing excellent customer service.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive work environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love building connections.
- Qualifications: A positive attitude, strong communication skills, and attention to detail are essential.
- Other info: Work hours include some Saturdays, offering flexibility and a chance to shine.
The predicted salary is between 25877 - 27515 £ per year.
Location: Formby
Salary: £25,877 - £27,515 plus up to £2,000 performance related bonus per annum, once established within your role.
Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm.
What you will be doing:
- Quoting and closing new business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
As well as a passion for the job, below are the skills we are looking for to be successful in the role:
- A positive 'can do' attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
New Business & Customer Service Representative employer: Acorn Insurance Careers
Contact Detail:
Acorn Insurance Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business & Customer Service Representative
✨Tip Number 1
Familiarise yourself with our brand and values. Understanding what we stand for will help you convey our message effectively during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common scenarios can help you demonstrate your ability to build rapport and handle sensitive information with ease.
✨Tip Number 3
Research the FCA guidelines relevant to our industry. Being knowledgeable about these regulations will not only impress us but also show that you are serious about adhering to compliance in your role.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving skills and ability to work under pressure. We love candidates who can think on their feet and manage multiple tasks effectively.
We think you need these skills to ace New Business & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and new business roles. Use keywords from the job description, such as 'rapport building', 'attention to detail', and 'problem solver' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build long-lasting client relationships. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise your verbal and written communication skills, as well as your ability to work in a fast-paced environment. Provide examples that demonstrate your 'can do' attitude and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Acorn Insurance Careers
✨Showcase Your Communication Skills
As a New Business & Customer Service Representative, excellent verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with clients.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving skills and your ability to remain calm under pressure. This will show that you can handle the fast-paced environment and challenges that may arise in the role.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness has led to positive outcomes, especially when handling sensitive information.
✨Exhibit a Positive Attitude
A 'can do' attitude is essential for this position. Make sure to convey your enthusiasm for the role and the company during the interview. Share experiences that reflect your positive outlook and willingness to go the extra mile for customers.
