At a Glance
- Tasks: Provide top-notch customer service and assist with insurance queries in a dynamic contact centre.
- Company: Join Acorn Insurance, a leading firm with over 40 years of expertise.
- Benefits: Competitive salary, performance bonuses, and flexible hybrid working model.
- Other info: Great opportunity for career growth with a focus on training and development.
- Why this job: Kickstart your career in insurance and grow in a supportive, high-energy environment.
- Qualifications: Positive attitude, excellent communication skills, and a knack for problem-solving.
The predicted salary is between 26938 - 28609 £ per year.
Job Title
Household Customer Service Representative
Location
Liverpool / Hybrid
Salary
£26,938 - £28,609 per annum plus up to £2,000 performance-related bonus
Job Type
Permanent, Full Time
Working Hours
Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns
About the role
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow?
This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success.
We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey!
What you will be doing
- Respond to all enquiries from customer and colleagues through all lines of communication.
- Provide high quality Customer Service and give the Customer a Positive helpful experience.
- As a brand ambassador always conduct yourself and communications in a courteous and helpful manner and ensure that all information required by either the customer or the colleague is obtained and communicated correctly and efficiently.
- Give suitable information to customers and assist with any queries relating to their insurance needs and policy cover.
- Build Report and trust with the Customer, resolving queries in a fast and efficient manner.
- Have multiple conversations with different Customers on webchat without compromising the quality of chats.
- Maintain an accurate record of the assessment of the customers awareness of risk and insurance as well as their circumstances and objectives.
- Using the system(s) you are provided, determine which insurer or scheme will provide the most competitive and suitable product for the query, and ensure that the best premium and policy cover and terms are obtained for the customer.
- Ensure that you look to resolve any customer dissatisfaction at first point of contact.
- Discuss any additional covers available to the customer to ensure that all their insurance requirements are satisfied.
- Demonstrate flexibility, empathy, consideration and respect when dealing with customers, team members and external organisations.
- Ensure that you are always working to agreed service levels.
- Be empathetic to Customer problems and find suitable solutions.
- Liaise with the relevant company departments or external insurance organisations to ensure that customers' needs, and requirements are always met by the company.
- Assist your Management Team with the day to day running of the department and any requests they may have.
- Complete all Key Learning and any additional training as requested by the Business.
- To bring to the attention of management any training or procedural issues needing to be addressed on either a personal or Company level, including suggestions for improvements on existing processes and procedures.
- Assist other team members as and when required.
- To report any act of a criminal, dangerous or deliberately negligent nature by another member of staff to your supervisor at the earliest opportunity.
- To behave in a responsible manner in the office always.
- Resolve Customer Complaints in a professional manner whilst demonstrating treating the customer fairly.
- Ensuring all details on NB applications are honest and accurate
- Performing checks on applicants' details to confirm accuracy
- Updating details and advising customers to any change in the price of their premium
- Assisting clients in providing vital information
- Promoting bespoke packages relating to the client's needs
- Assisting and learning underwriting
What we're looking for
- A Positive "can do" attitude.
- Excellent verbal and written communication skills.
- Great listening skills.
- High level of accuracy and attention to detail.
- Good problem solver.
- Ability to work in a fast paced environment.
- Ability to multi-task and manage time effectively.
- Be able to demonstrate patience and empathy.
- Excellent customer service skills, incorporating a confident and pleasant telephone manner.
Grow with Acorn
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come.
As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table.
A Few Things to Know Before You Apply
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us.
These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa.
At the moment, we're not able to offer visa sponsorship.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Household Customer Service Representative in Liverpool employer: Acorn Insurance Careers
As a Customer Service Claims Handler in the vibrant Liverpool City Centre, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. The company fosters a supportive work culture that prioritises employee growth through comprehensive training and performance-related bonuses, ensuring that your hard work is recognised and rewarded. With its prime location surrounded by shops, restaurants, and attractions, this role offers not just a job, but a fulfilling career path in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Household Customer Service Representative in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn Insurance Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn Insurance Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Household Customer Service Representative in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn Insurance Careers:Your cover letter is your chance to shine! Tell us why you want to work at Acorn Insurance Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn Insurance Careers!
How to prepare for a job interview at Acorn Insurance Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
