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For Companies At a Glance
- Tasks: Help customers with inquiries, build relationships, and provide excellent service.
- Company: Acorn Insurance has 40 years of experience in motor insurance, serving over 50,000 customers.
- Benefits: Enjoy 31-35 days of leave, sick pay, maternity/paternity leave, and mental health support.
- Why this job: Join a supportive culture that values diversity and offers career growth opportunities.
- Qualifications: Positive attitude, great communication skills, attention to detail, and previous customer service experience required.
- Other info: Flexible working hours with a three-week rota and performance-related bonuses.
The predicted salary is between 24255 - 25876 £ per year.
Role: Customer Service Representative Location: Formby Salary: £24,255 – £25,876 Plus up to £2,000 performance related bonus per annum, once established within your role. Working hours: 37.5 hours a week, Monday to Friday, between 08:00am and 20:00pm on a three-week rolling rota. 1 in 3 Saturdays 09:00 – 12:30. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we\’re looking for: A Positive \’can do\’ attitude. Excellent verbal and written communication skills. Great li…
Customer Service Representative employer: Acorn Insurance Careers
Contact Detail:
Acorn Insurance Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with FCA regulations and the insurance industry. Understanding these guidelines will not only help you in the interview but also show that you're serious about the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a pleasant telephone manner, consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Highlight your previous customer service experience during conversations. Be ready to share specific examples of how you've handled complex queries or built strong client relationships.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing for situational questions. Think of times when you've successfully resolved issues and be ready to discuss them.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that match the job description. Emphasize your communication skills, attention to detail, and ability to handle sensitive information.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude and problem-solving abilities. Mention specific examples of how you've built client relationships or handled complex queries in previous roles.
Highlight Relevant Experience: In your application, clearly outline any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment and manage multiple tasks effectively.
Show Enthusiasm for the Role: Express your genuine interest in working for Acorn Insurance and how you align with their values. Mention your eagerness to grow within the company and contribute to their mission of providing excellent customer service.
How to prepare for a job interview at Acorn Insurance Careers
✨Show Your Positive Attitude
During the interview, make sure to convey your 'can do' attitude. Employers are looking for candidates who can approach challenges with optimism and enthusiasm, so share examples of how you've maintained a positive outlook in previous roles.
✨Demonstrate Excellent Communication Skills
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. Be prepared to discuss how you handle customer inquiries and provide examples of effective communication in past experiences.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. Emphasize your ability to think critically and find solutions quickly, as this is crucial in a fast-paced customer service environment.
✨Emphasize Empathy and Patience
In customer service, showing empathy and patience is key. Be ready to share stories that illustrate your ability to connect with customers on a personal level, especially when dealing with sensitive information or complex queries.
