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- Tasks: Help customers navigate insurance claims with empathy and professionalism.
- Company: Join Acorn Insurance, a trusted provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and wellness support services.
- Why this job: Be part of a supportive culture that values diversity and career growth.
- Qualifications: Looking for motivated self-starters with strong communication and PC skills.
- Other info: Flexible working options and a commitment to inclusivity make this a great place to work.
The predicted salary is between 24000 - 30000 £ per year.
Our Total Loss Department is looking for conscientious and empathetic individuals to provide support to our customers at a time when they need us the most. We are looking for people who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company.
You will be responsible for assisting our policyholders with insurance claims providing the very highest standards of customer service, ensuring that each incident is handled with appropriate time scales and professional manner.
Location: Liverpool
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 4 Saturdays
Salary: £24,255 plus a performance related bonus of up to £1,500 annually (paid quarterly and subject to passing probation)
What you will be doing:
- Proactively manage a portfolio of policyholder total loss claims through to settlement.
- Complete thorough indemnity investigations on all cases
- Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
- Ensure that all validated claims are processed within the agreed SLA’s
- Provide excellent customer service level expectations, taking ownership of all inbound communication
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
- Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity
What we’re looking for:
- Motivated self-starter
- Confident and persuasive communicator
- PC literate with excellent administration and processing skills
- Relevant experience in the insurance sector
About Acorn Insurance:
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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Total Loss Claims Handler employer: Acorn Insurance and Financial Services Limited
Contact Detail:
Acorn Insurance and Financial Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially total loss claims. Understanding the nuances of how claims are assessed and settled will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, as this role requires a confident and persuasive communicator. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and empathetically, which is crucial for customer interactions.
✨Tip Number 3
Research Acorn Insurance and its values. Being able to discuss how your personal values align with the company's commitment to customer service and inclusivity will show that you're genuinely interested in the role and the company culture.
✨Tip Number 4
Prepare examples from your past experiences that showcase your attention to detail and ability to manage multiple tasks. This will help you illustrate your capability to handle the responsibilities of managing a portfolio of claims effectively.
We think you need these skills to ace Total Loss Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the insurance sector, particularly any roles that involved customer service or claims handling. Use keywords from the job description to demonstrate your fit for the Total Loss Claims Handler position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and empathy, as these are key traits for this role. Mention specific examples of how you've successfully managed customer interactions or claims in the past, and express your enthusiasm for working with Acorn Insurance.
Highlight Communication Skills: Since effective communication is crucial for this role, ensure you provide examples of your strong communication skills in both your CV and cover letter. Discuss situations where you’ve had to explain complex information clearly to customers.
Show Attention to Detail: In your application, emphasise your attention to detail, especially in relation to handling insurance claims. You could mention any previous experiences where meticulousness led to successful outcomes, which aligns with the expectations of the Total Loss Claims Handler role.
How to prepare for a job interview at Acorn Insurance and Financial Services Limited
✨Show Empathy and Understanding
As a Total Loss Claims Handler, you'll be dealing with customers during difficult times. Make sure to demonstrate your ability to empathise with their situation and show that you genuinely care about helping them through the claims process.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've successfully communicated with clients in the past, especially in challenging situations. Use examples that showcase your persuasive and clear communication style.
✨Demonstrate Attention to Detail
The role requires meticulous handling of insurance claims. During the interview, mention specific instances where your attention to detail made a difference in your work. This could include thorough documentation or ensuring compliance with regulations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific scenarios related to total loss claims. Think about potential challenges you might face and how you would resolve them, focusing on customer satisfaction and fair outcomes.
