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For Companies At a Glance
- Tasks: Engage with customers, quote and close sales, and build lasting relationships.
- Company: Acorn Insurance has over 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and a flexible benefits platform.
- Why this job: Join a supportive team culture in a recognised Great Place to Work for 2024/5.
- Qualifications: A positive attitude, excellent communication skills, and previous customer service experience are essential.
- Other info: Full training provided, with opportunities for career growth and development.
The predicted salary is between 21800 - 23200 ÂŁ per year.
Sales & Customer Service Representative – Acorn Insurance and Financial Services Limited
Acorn Insurance and Financial Services Limited provided pay range.
This range is provided by Acorn Insurance and Financial Services Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
- Job Title: Sales & Customer Service Representative
- Location: Formby
- Salary: £25,877 – £27,515 per annum plus up to £2,000 performance related bonus per annum (once established within your role)
- Job Type: Permanent, Full Time
- Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday, including 1 in 3 Saturdays 09:00am – 12:30pm
The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target‑driven inbound sales environment where teamwork and positivity are part of the company culture.
The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What you will be doing
- Quoting and closing new or renewal business enquiries
- Building and maintaining long‑standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport‑building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
We are looking for colleagues who have
- A positive “can do” attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast‑paced environment
- Ability to multi‑task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and polite telephone manner
- Previous Insurance or Financial Services Industry Experience
Grow with Acorn – We’re proud of our Liverpool roots and our growth to a national leader employing 1,700+ people across the UK and reaching a milestone £750 million in total value of insurance policies written in 2024.
Benefits
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: career fairs, leadership programmes and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues
- Mindful Employer – championing mental health and well-being
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women’s career progression
A Few Things to Know Before You Apply
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process or once you’re part of the team, just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Candidate types considered: Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant.
Referrals increase your chances of interviewing at Acorn Insurance and Financial Services Limited by 2Ă—.
Seniority level
- Entry level
Employment type
- Full time
Job function
- Other
- Industries: Consumer Services
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Sales & Customer Service Representative employer: Acorn Insurance and Financial Services Limited
Contact Detail:
Acorn Insurance and Financial Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance industry, especially motor insurance, as this will help you understand the products you'll be selling. Research Acorn Insurance's offerings and their unique selling points to demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role requires a confident and polite telephone manner, consider role-playing scenarios with friends or family to build your confidence in handling customer inquiries.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by preparing examples from your past experiences where you successfully managed multiple tasks or met tight deadlines. This will highlight your suitability for the role's demands.
✨Tip Number 4
Emphasise your problem-solving skills by thinking of specific instances where you've resolved customer issues effectively. Being able to articulate these experiences will demonstrate your capability to handle sensitive information and adhere to FCA guidelines.
We think you need these skills to ace Sales & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'excellent communication skills' and 'customer rapport', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully built client relationships or solved customer problems in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as problem-solving, attention to detail, and the ability to work in a fast-paced environment. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Acorn Insurance and Financial Services Limited
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build rapport and maintain long-term relationships with clients.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences, particularly in a fast-paced environment. Share any achievements related to meeting or exceeding sales targets, and explain your approach to quoting and closing deals.
✨Emphasise Attention to Detail
Given the importance of accuracy in handling sensitive information and adhering to FCA guidelines, illustrate your attention to detail. You might mention specific instances where your meticulousness led to positive outcomes.
✨Exude Positivity and Team Spirit
Acorn Insurance values a positive attitude and teamwork. During the interview, convey your enthusiasm for the role and your willingness to collaborate with colleagues. Share examples of how you've contributed to a positive team environment in previous roles.
