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For Companies At a Glance
- Tasks: Engage with customers, quote and close sales, and build lasting relationships.
- Company: Acorn Insurance has over 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy enhanced annual leave, flexible benefits, and a supportive workplace culture.
- Why this job: Join a friendly team in a fast-paced environment where your skills can shine and grow.
- Qualifications: A positive attitude, excellent communication skills, and previous customer service experience are essential.
- Other info: Recognised as a Great Place to Work for 2024/5, we celebrate diversity and inclusion.
The predicted salary is between 22000 - 25000 £ per year.
Base pay range
Job Title: Sales & Customer Service Representative
Location: Liverpool, Hybrid
Salary: £25,877 – £27,515 plus up to £2,000 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working hours: 37.5 hours a week between 9:00am and 17:30pm, Monday to Friday including 1 in 3 Saturdays 09:00am – 17:30pm.
The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What you will be doing
- Quoting and closing new or renewal business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
Candidate requirements
- A positive \”can do\” attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Demonstrate patience and empathy
- Excellent customer service skills, with a confident and polite telephone manner
- Previous Insurance or Financial Services Industry Experience
Grow with Acorn
At Acorn Insurance, we are proud of our Liverpool roots and our growth as part of the Acorn Group. We bring over 40 years of specialist insurance expertise and operate across the UK with a large workforce and a strong policy value in 2024.
Our values include:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
- 35 days\’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling
- Grow with us: career fairs, leadership programs, and learning on the go
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options
- Recognition awards, social events & more
Our commitment to colleagues
We are committed to an inclusive, supportive workplace. We back this up with actions and accreditation from organisations that support people and growth, including Mindful Employer, Disability Confident, Menopause Friendly, Armed Forces Covenant, Great Places to Work, and Best Place to Work recognitions.
If you are seeking a company with a strong culture, clear career progression, and a people-first approach rooted in Liverpool, grow with Acorn.
Before you apply
We will conduct relevant employment checks prior to your start, including a standard criminal record check and an insolvency register check.
Visa requirements: We can only consider applicants with at least one year remaining on their Graduate or Post-Study Work visa. We are not able to offer visa sponsorship at this time.
We are committed to an inclusive, supportive recruitment process and can accommodate adjustments during recruitment or after joining the team.
Relevant previous titles considered: Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Consumer Services
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Sales & Customer Service Representative employer: Acorn Insurance and Financial Services Limited
Contact Detail:
Acorn Insurance and Financial Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance industry, especially motor insurance, as this will help you understand the products you'll be selling. Research Acorn Insurance's offerings and their unique selling points to demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role requires a confident and polite telephone manner, consider role-playing scenarios with friends or family to build your confidence in handling customer inquiries.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by preparing examples from previous jobs where you successfully managed multiple tasks. This will highlight your time management skills and adaptability, which are crucial for this role.
✨Tip Number 4
Emphasise your problem-solving abilities by thinking of specific instances where you've resolved customer issues effectively. This will demonstrate your capability to handle sensitive information and adhere to data protection principles while providing excellent service.
We think you need these skills to ace Sales & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'excellent communication skills' and 'customer-focused', to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description, such as quoting and closing new business enquiries.
Showcase Your Skills: In your application, emphasise your problem-solving abilities and attention to detail. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment, as this is crucial for the Sales & Customer Service Representative role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for this position.
How to prepare for a job interview at Acorn Insurance and Financial Services Limited
✨Showcase Your Customer Service Skills
As a Sales & Customer Service Representative, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your patience and empathy, as these traits are essential for this role.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences and how you achieved targets. Use specific metrics or achievements to illustrate your success. This will show the interviewer that you understand the sales process and can contribute to their target-driven environment.
✨Research Acorn Insurance
Familiarise yourself with Acorn Insurance's services, values, and company culture. Understanding their mission and how they serve their customers will allow you to tailor your responses and demonstrate your genuine interest in the company during the interview.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview, where you may need to handle a mock customer call. Practice responding to common customer scenarios, focusing on building rapport and providing solutions. This will help you feel more confident and prepared.
