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- Tasks: Manage motor insurance claims from start to finish, ensuring customer satisfaction.
- Company: Acorn Insurance, a national leader in the insurance industry with over 40 years of expertise.
- Benefits: 35 days holiday, mental health support, flexible working, and early salary access.
- Why this job: Join a fast-paced team and make a real difference in customers' lives.
- Qualifications: Strong attention to detail, confident communicator, and proactive mindset.
- Other info: Dynamic work environment with excellent career growth opportunities and a culture of diversity.
The predicted salary is between 25877 - 27544 ÂŁ per year.
Join to apply for the Recoveries Claims Handler role at Acorn Insurance and Financial Services Limited
Base pay range
Role: Recoveries Claims Handler
Location: Liverpool
Salary: £25,877 – £27,554 per annum, plus up to £1,500 annual performance‑related bonus (eligible after probation)
Job Type: Full Time, Permanent
Working hours: Monday-Friday, 9:00am‑5:30pm (37.5 hours/week)
About the Role
Join our fast‑paced Recoveries team and play a key role in helping customers achieve fair outcomes while recovering costs where a third party is responsible. You’ll take ownership of motor insurance claims from start to finish, applying your technical expertise and negotiation skills to deliver exceptional results. As part of our team, you’ll enjoy a collaborative environment that values your input, offers opportunities for career development and technical training, and gives you the chance to make a real difference in delivering outstanding customer experiences.
What you will be doing
- Take full ownership of non‑fault repair and recovery claims from start to finish
- Deliver accurate, customer‑focused outcomes every time
- Apply technical expertise in indemnity, liability, and claim financials
- Minimise leakage through effective claim review and allocation
- Negotiate subrogated outlays and manage aged debt portfolios
- Liaise with solicitors and suppliers to support litigation and meet SLAs
What We\’re Looking For
- Strong attention to detail and analytical thinking
- Confident communicator, both written and verbal
- Highly motivated self‑starter with a proactive mindset
- Ability to work under pressure and meet tight deadlines
- Clear, focused approach to problem‑solving
- Regulatory awareness and technical understanding
- Persuasive with strong negotiation skills
Benefits
- 35 days\’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: through career fairs, leadership programs and learning on the go
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues
- Mindful Employer – championing mental health and well‑being
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women’s career progression
A Few Things to Know Before You Apply
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements – We can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment or a bit of extra support, we’ll work with you to make sure you can do your best work.
Please click APPLY to submit your CV for this role.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Accounting
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Recoveries Claims Handler employer: Acorn Insurance and Financial Services Limited
Contact Detail:
Acorn Insurance and Financial Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Acorn Insurance. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to claims handling. Think about how your skills match the job description and be ready to share examples that showcase your attention to detail and problem-solving abilities.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with recruiters or during interviews, let them know why you're excited about the Recoveries Claims Handler role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Acorn family!
We think you need these skills to ace Recoveries Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Recoveries Claims Handler role. Highlight relevant experience and skills that match what we're looking for, like attention to detail and strong communication. This shows us you’re serious about the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Acorn Insurance. Share specific examples of how you've handled claims or worked under pressure, so we can see your proactive mindset in action.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention how you approach problem-solving. We love candidates who can think on their feet and navigate challenges effectively. Give us a glimpse of your analytical thinking and how you’ve tackled tough situations before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Acorn Insurance and Financial Services Limited
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of motor insurance claims, especially non-fault repair and recovery claims. Familiarise yourself with key terms like indemnity, liability, and subrogation. This will show that you’re not just interested in the role but also understand the technical aspects involved.
✨Showcase Your Communication Skills
As a Recoveries Claims Handler, you'll need to communicate effectively with customers, solicitors, and suppliers. Prepare examples of how you've successfully communicated complex information in the past. Practising clear and concise responses can help you stand out as a confident communicator.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or resolved issues under pressure. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your analytical thinking and proactive mindset, which are crucial for this role.
✨Align with Company Values
Acorn Insurance values teamwork, quick decision-making, and customer focus. Research their culture and think about how your personal values align with theirs. During the interview, share examples that reflect these values, showing that you’re not just a fit for the role but also for the company.
