Customer Service Representative in Liverpool

About the Role

Join to apply for the Customer Service Representative role at Acorn Insurance and Financial Services Limited

Pay & Benefits

Salary: £25,877 – £27,515 plus up to £2,000 performance‑related bonus

Job Type: Permanent, Full Time

Working hours: Hybrid model with a minimum of 3 days in the office. Early Shift: 8:00 am – 16:30 pm
Mid Shift: 9:00 am – 17:30 pm
Late Shift: 11:00 am – 19:30 pm

• 35 days\’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Growth opportunities through career fairs, leadership programmes and learning on the go
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work‑life balance and individual needs
• Recognition awards, social events & more

What You\’ll Be Doing

• Crush your goals & KPIs: Hit exciting targets and make a real impact on the team’s success. As you grow and improve, so will your salary.
• Achieve quality excellence: Deliver fantastic service and always strive to meet our high‑quality standards.
• Turn complaints into opportunities: Every complaint is a chance to WOW a customer. Turn difficult situations around with patience, empathy and problem‑solving skills.
• Handle policy queries & changes: Be the go‑to expert for customers seeking clarity or needing to change insurance policies.
• Provide VIP service to every customer: Go above and beyond to make their experience amazing.
• Be a brand ambassador: Represent our brand and values proudly, creating an exceptional experience for everyone you interact with.

What We’re Looking For

• Motivation & drive: Passionate about providing exceptional service, tackling challenges head‑on and continuously improving.
• Strong communication skills: Great at explaining things clearly and making customers feel heard and valued across phone and webchat.
• Empathy & patience: Handle tricky situations with grace and always put customers first.
• Goal‑orientated: Love a challenge and take pride in hitting targets and achieving personal best.
• Attention to detail: Accuracy matters – you have an eye for managing insurance policies precisely.

Benefits

• 35 days\’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programmes and learning on the go!
• Flexible benefits, including early access to salary via an internal platform
• Hybrid working options to support work‑life balance and individual needs
• Recognition awards, social events & more

Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we’re not able to offer visa sponsorship.

Senior Level / Employment Type / Job Function

Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Consumer Services

How to Apply

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles such as Customer Service Assistant or Customer Service Executive may also be considered for this role.